Client Support Staff - Part Time Benefit Eligible

Women Against Abuse; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee assistance program

Job summary

Women Against Abuse in Philadelphia, PA seeks a Service Worker to support residents in shelters, offering a welcoming, trauma-informed environment and cross-department coordination for basic needs and activities.

Responsibilities include tours and off-hour events, helping new residents settle in, maintaining supplies, and collaborating with a diverse team. Strong communication, teamwork, and a willingness to serve are essential; bilingual candidates are encouraged.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year experience in advocacy, crisis or shelter support.
• Ability to read, write and comprehend English.
• Demonstrated commitment to service and teamwork.
• Bilingualism strongly preferred and encouraged.

Responsibilities

• Establish and nurture a welcoming, trauma-informed environment for residents.
• Provide informal support, listen, and identify options with residents.
• Offer tours and off-hour activities based on needs and interests.
• Assist new residents with immediate needs and inventory maintenance.

Skills

Teamwork

Communication skills

Diversity sensitivity

Empathy

Bilingualism preferred

Reading & writing English

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Workers Service Worker Philadelphia, PA, US

2 days ago Requisition ID: 1181

Description & Responsibilities

Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options.

Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.

What WAA Can Offer You and What You'll Love About WAA

Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days in addition to a comprehensive medical/vision/dental benefits package for benefit eligible employees.

The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.

Requirements

• A High School Diploma or the equivalent is required.
• At least one (1) year experience in an advocacy, crisis or shelter support position is required.
• The ability to read, write and comprehend English is required.
• Demonstrated ability to work effectively with a diverse population is required.
• Demonstrated ability to work effectively as a team member is required.
• Demonstrated commitment to service of others is required.
• Demonstrated proficiency in communication, both verbal and written, is required.
• Bilingualism is strongly preferred.
• Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire.
• Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)

Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.

Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law. Women Against Abuse’s hiring decisions are based on merit, qualifications, and business needs.

Friday - Sunday 12:00 PM - 10:00 PM (30 hours per week)