Weekend Part-Time Front Desk Pro — VIP Guest Service

Punderson Manor Lodge; Newbury Township (OH); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Use of recreational facilities

Meal Plan

Referral Bonus

Room, Retail, and Food Discount

Free Stays at other Great Ohio Lodges

Job summary

Regency Hotel Management is seeking a Front Desk Agent for weekends and part-time shifts at our Ohio location. You will greet guests, issue keys, manage reservations, and inform guests about rooms, rates, and amenities.

You’ll also check guests out and explain folios when needed, acting as the main contact for guest needs with a friendly, helpful attitude. Responsibilities include handling check-ins/outs, managing online and phone bookings, collecting guest information, and coordinating with

Qualifications

• Prior experience as a Front Desk Agent, Receptionist, or similar role is preferred but not required.
• Experience with StayNTouch and Silverware reservations software.
• Customer service experience.
• Excellent communication and organizational skills.
• Ability to stand for long periods of time and use of stairs.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Skills

Customer service

Communication skills

Organizational skills

Stand for long periods

Tools

StayNTouch

Silverware

Job description

Regency Hotel Management is seeking a Front Desk Agent for weekends and part-time shifts at our Ohio location. You will greet guests, issue keys, manage reservations, and inform guests about rooms, rates, and amenities.

You’ll also check guests out and explain folios when needed, acting as the main contact for guest needs with a friendly, helpful attitude. Responsibilities include handling check-ins/outs, managing online and phone bookings, collecting guest information, and coordinating with