Weekend Overnight Closer

Cambridge Fitness, LLC; Willowick (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Planet Fitness in Ohio is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience and assist with front desk operations. You will greet members and guests, check them in, conduct tours, and handle phone inquiries with a friendly, professional approach.

You will also close the shift for the business day and prepare the bank deposit, ensuring accuracy and security. A positive attitude, reliability, and strong communication are essential.

Qualifications

• High School diploma or GED required.
• Customer service background is preferred.
• Ability to operate a front desk system and assist members.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts and respond to questions promptly.
• Close shift and create a bank deposit for the next day.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication skills

Team player

Education

High School diploma

Job description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.