Overnight Closer

Planet Fitness; New York (NY); On-site; USD 20,664 - 27,552; Full time

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) in New York. This role is vital for creating a positive experience for members and includes responsibilities like providing exceptional customer service, managing front desk tasks, and ensuring cleanliness. Candidates should have a passion for fitness, strong customer service skills, and be able to work overnight shifts. Ideal applicants must be 18 or older and able to lift up to 50 lbs.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.
• Strong listener with problem-solving abilities.
• Demonstrate diplomacy in interactions.

Responsibilities

• Create a positive member experience through excellent customer service.
• Greet members and guests enthusiastically.
• Answer phones and assist with inquiries.
• Handle front desk activities smoothly.
• Facilitate new member sign-ups and tours.
• Complete overnight cleaning checklist.
• Close daily shift and create bank deposit.

Job description

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

• Follow and complete overnight cleaning checklist.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Close shift for that business day.

Create a bank deposit for next day.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude.

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Ability to work 3rd shift (overnights).

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.