Weekend On Call Coordinator

Jobtailor; Maryland; On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor in Maryland seeks an administrative coordinator to manage intake, coordinate caregiver staffing, and ensure coverage of shifts, including weekends. You will handle calls, emails, and inquiries while maintaining HIPAA compliance and strict confidentiality.

Responsibilities include incident reporting, documentation, and ensuring open shifts are filled promptly. A high school diploma is required, with home care admin certification preferred; weekend availability is essential.

Qualifications

• Ability to communicate effectively with clients, families, and staff.
• Detail-oriented with strong customer service skills.
• Ability to multitask under strict deadlines.
• High school diploma or equivalent; home care admin cert preferred.
• HIPAA compliance and confidentiality knowledge.

Responsibilities

• Answer agency phone calls and respond to client requests professionally.
• Check emails and messages and reply promptly.
• Coordinate caregiver staffing for emergency and open shifts.
• Ensure open shifts are covered by day end for the next two days.
• Report concerns and incidents to supervisory staff.
• Manage intake calls and emails from prospective clients.
• Document minimal intake information and notify owner of inquiries.
• Provide weekend support to clients, prospects, and caregivers.

Skills

Communication skills

Detail-oriented

Multitasking under deadlines

Customer service

HIPAA compliance

Education

High School Diploma or equivalent

Home Care Administration Certification

Tools

Agency Software

Intake System

Documentation

Incident Reporting

Job description

• Answer agency phone calls and respond to client requests efficiently and professionally


• Check emails, text messages, and phone messages regularly and respond in a timely manner


• Handle and coordinate caregiver staffing for emergency and open shifts


• Ensure open shifts are covered by the close of each day for the following two days


• Report client, family, and employee concerns to supervisory staff


• Report incidents to the supervisor


• Manage intake telephone calls and emails from prospective clients and answer questions


• Document minimal intake information and notify the owner of inquiries


• Provide weekend support to clients, prospective clients, and caregivers who call or text

Requirements

• Ability to effectively communicate and interact with clients/families, co-workers, and prospective clients


• Detail-oriented with outstanding customer service skills


• Ability to perform multiple tasks under strict deadlines


• High school diploma or equivalent


• Additional home care administration training or certification preferred


• Must be 18 years of age or older


• U.S. citizenship and/or equivalent employment status


• Must be available from 6:00 p.m. Friday through 9:00 a.m. Monday


• Must live in the Northern Virginia, Maryland, and District of Columbia area


• Must attend initial in-person training on software


• Ability to maintain discretion and professionalism


• Compliance with HIPAA and client confidentiality requirements


• Understanding of Clients Rights and Responsibilities


• Ability to apply workplace safety concepts and agency policy


• Adherence to agency policies, procedures, ethics, and professional standards

Core Competencies

Demonstrates strong communication and customer service skills while managing caregiver staffing and client inquiries. Maintains compliance with HIPAA and agency policies, ensuring professionalism and discretion in all interactions.

Highest-signal resume keywords

• Customer Service Skills


• Communication Skills


• Detail-Oriented


• Home Care Administration Training


• HIPAA Compliance

ATS Optimization Keywords

Hard Skills

• Intake Management


• Staff Coordination


• Incident Reporting


• Documentation


• Workplace Safety Concepts

Soft Skills

• Professionalism


• Discretion


• Multitasking Under Deadlines

Certifications & Qualifications

• Home Care Administration Certification

Industry Keywords

• Client Rights and Responsibilities


• Confidentiality Requirements

Tools & Technologies

• Agency Software