Program Coordinator

Jobtailor; Prince Frederick (MD); On-site; USD 52,000 - 72,000; Full time

Job summary

Jobtailor is seeking a Program Coordinator to oversee daily operations in residential settings for individuals with disabilities. You will supervise Direct Support staff, coordinate medical appointments, and ensure care plans are followed while maintaining budgets and quality standards.

Travel across the Tri-County area is required, with after-hours emergencies and weekend support as needed. Strong communication, organization, and leadership are essential for success in this role.

Qualifications

• Requires a High School Diploma or equivalent; an associates degree is preferred.
• Two years of experience with developmental or intellectual disabilities preferred.
• Strong written and verbal communication; personable and energetic.
• Knowledge of community resources and Microsoft Office proficiency.
• Willingness to work across the Tri-County area and pass background checks.

Responsibilities

• Oversee day-to-day residential program operations and staff training.
• Supervise Direct Support staff, conduct interviews and onboarding.
• Maintain budgetary controls and ensure quality living standards.
• Coordinate medical appointments and document case notes in EHR.
• Respond to emergencies after hours and manage scheduling.
• Plan activities and ensure adequate staffing and compliance.

Skills

Leadership

Staff Training and Supervision

Budget Management

Communication Skills

Community Resources

Education

High School Diploma

Associate Degree in Human Services or related field

Tools

Microsoft Office Applications

Electronic Health Records

Personal Care Assistance

Schedule Planning

Incident Report Review

Medical Appointment Coordination

Job description

• Under the supervision of the Program Manager the Program Coordinator will have responsibility for carrying out the day-to-day functions of their assigned home.
• This includes securing the well-being and safety of individuals with disabilities which requires; assisting individuals with personal care and daily living skills; training and supervision of Direct Support staff; maintaining house/site facilities; and a broad range of program wide administrative tasks within designated area.
• Travel by car is necessary and a great deal of time will be spent in individual houses/sites.
• This position requires the ability to work where needed within the Tri-County area.
• In addition, responding to emergencies during and after hours, on weekends, and holidays is required when applicable.
• Schedule planning and review
• Maintaining adequate staffing ratios
• Approve leave/timecard review and submit to Program Manager for review
• Fill in for staff when needed to cover the shifts
• Assist the Program Manager with interviewing and hiring of potential direct support staff
• Provides individualized orientation to new staff members, mentors and provides appropriate/constructive feedback, when applicable
• Assures adherence to policies and procedures through training feedback
• Delegating and assigning duties to DSPs
• Ensuring review/ signatures of all plans (nursing, behavior, etc.)
• Monitoring electronic health record for case notes and documentation (client dashboard)
• All assigned tasks are completed daily and logged accurately
• Complete house inspections/fire drills and monthly attendance
• Coordinate/facilitate house meetings
• Ensures that homes operate appropriately and within budgetary guidelines as well as maintains the highest possible quality of living standards
• Ensures that in house consumer monthly finances (cash on hand) is managed appropriately
• Monitoring to not exceed given amount for benefits (spending as needed when determined by manager)
• Responsible for maintaining appropriate budgetary responsibility for Impress account (food) and SNAP (individual food account) Documentation
• Complete the PCP in the electronic health record for review
• Training staff on all Plans
• Review all incident reports for accuracy and corrections before submitting for review
• Responsible for all medical appointments/paperwork
• Primarily responsible for tracking, carrying out and documenting all medical appointments for the individuals, delegating to DSP as needed
• Schedule and plan activities for consumers to participate in weekly/monthly
• During emergencies, Manager for coverage while assisting at the hospital
• Monitors routine and emergency medical/dental services and medication reviews as appropriate
• Ensures that DSPs monitors (to ensure proper nutritional value) and/or consumer hygiene practices
• Models initiative and creative problem solving
• Demonstrates appropriate workplace behavior, modeling the agency’s core philosophy
• Demonstrates role model behavior
• Maintains confidentiality in relation to individuals and staff issues.

Requirements

• Possesses a High School Diploma or equivalency is required. However, an Associate Degree in human services or related field is preferred.
• Two years of progressively responsible experience working with people with developmental and intellectual disabilities or a combination of education and experience equivalent to this requirement
• Must be personable, energetic and have strong communication skills, both orally and in writing.
• Must have knowledge of community resources available
• Must have strong interpersonal skills
• Willingness to work anywhere within the Tri-County area (Calvert, Charles and St. Mary’s counties) as needed.
• Customer service-oriented
• Computer skills (familiar with Microsoft Office applications)
• Has a good command of the English language both oral and written and demonstrates these skills.
• Possesses a valid driving license with a good driving record, and access to a safe vehicle (must pass agency sponsored inspection) for transporting people receiving services.
• Possesses the ability to pass the criminal background check mandated by the State of Maryland.

Core Competencies

Demonstrates strong leadership and organizational skills in managing daily operations and staff training within residential programs for individuals with disabilities. Proficient in budget management, compliance with policies, and effective communication with diverse stakeholders.

Highest-signal resume keywords

• Experience With Developmental Disabilities
• Staff Training And Supervision
• Budget Management
• Strong Communication Skills
• Knowledge Of Community Resources

ATS Optimization Keywords

Hard Skills

• Electronic Health Record Management
• Personal Care Assistance
• Schedule Planning
• Incident Report Review
• Medical Appointment Coordination

Soft Skills

• Interpersonal Skills
• Customer Service Orientation
• Problem Solving
• Mentoring
• Confidentiality Maintenance

Certifications & Qualifications

• High School Diploma
• Valid Driving License

Industry Keywords

• Direct Support Professionals
• Tri-County Area
• Residential Program Management
• Individualized Orientation
• Compliance With Policies

Tools & Technologies

• Microsoft Office Applications