Care Team Supervisor – Personal Care Services

Jobtailor; Houston (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Elara Caring seeks a capable Care Services Coordinator to manage client service records, plans of care, caregiver schedules, and required documentation in a fast-paced home care setting.

You will review service authorizations, support branch growth, and ensure compliance with licensure and regulatory standards while coaching caregivers and coordinating with payroll and timekeeping teams. Strong communication and leadership are essential.

Qualifications

• High School Diploma or GED required.
• 60 college credit hours and/or two years of supervisory experience required.
• Associate’s or Bachelor’s degree preferred.
• Experience with elderly or disabled populations preferred.
• Five years in a fast-paced office or healthcare environment preferred.
• Working knowledge of Medicare/Medicaid and home care operations preferred.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Bilingual fluency may be required based on location.
• Reliable personal transportation.
• Ability to travel locally and occasionally to support audits or operational needs.

Responsibilities

• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Support branch growth initiatives and operational planning efforts.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Provide guidance, coaching, and support to caregivers to promote performance and engagement.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services.
• Review utilization reports.
• Communicate professionally with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively within the community.
• Perform additional duties and projects as assigned.

Skills

Leadership

Documentation

Client Service

Communication

Coaching

Multitasking

Time Management

Bilingual ability

Education

High School Diploma or GED

60 college credit hours / 2 years supervisory experience

Associate/Bachelor's degree preferred

Tools

Timekeeping Systems

Payroll Systems

Job description

Responsibilities

• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage service authorizations and contract-specific requirements
• Support branch growth initiatives and operational planning efforts
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards
• Provide guidance, coaching, and support to caregivers to promote performance and engagement
• Conduct caregiver orientations as required
• Collaborate with payroll and timekeeping teams
• Monitor daily service delivery to ensure adequate caregiver availability and coverage
• Monitor systems to confirm authorizations align with scheduled services
• Review utilization reports
• Communicate professionally with caregivers, clients, case managers, and leadership
• Represent Elara Caring professionally and positively within the community
• Perform additional duties and projects as assigned

Requirements

• High School Diploma or GED required
• Sixty (60) college credit hours required and/or two (2) years of supervisory experience required
• Associate’s or Bachelor’s degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership, coaching, and motivational skills
• Ability to thrive in a fast-paced, high-volume environment
• Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location
• Reliable personal transportation
• Ability to travel locally and occasionally to support audits or operational needs

Core Competencies

Demonstrates strong leadership and coaching abilities while maintaining compliance with regulatory standards in a fast-paced healthcare environment. Proficient in managing client service records and collaborating with teams to ensure effective service delivery.

Highest-signal resume keywords

• Leadership Skills
• Medicare/Medicaid Knowledge
• Client Service Management
• Organizational Skills
• Bilingual Fluency

ATS Optimization Keywords

Hard Skills

• Documentation Skills
• Service Authorization Management
• Caregiver Scheduling
• Utilization Reporting
• Compliance Monitoring

Soft Skills

• Professional Communication
• Coaching Skills
• Multitasking Abilities
• Motivational Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Home Care Operations
• Elderly Care
• Disabled Populations
• Regulatory Standards

Tools & Technologies

• Timekeeping Systems
• Payroll Systems