In-Home Care Manager

Jobtailor; Everett (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Everett, WA is seeking a Home Care Supervisor to build and refine scalable care management processes and supervising staff to ensure high-quality client care. The role includes client assessments, care plan development, and coordination with partner agencies.

We value candidates with at least two years in home care, strong communication, and the ability to advocate for clients. A valid driver’s license and background check are required as part of the position.

Qualifications

• Two years of experience in home care, home health, or a related field.
• Reliable transportation with current insurance and a valid driver’s license.
• Excellent written and verbal communication skills.
• Ability to interact effectively with clients, families, care providers, and other professionals.
• Impeccable follow-up and attention to detail.
• Ability to supervise, assess, and evaluate care providers.
• Ability to advocate on behalf of clients and families.
• Must pass a criminal background check; credentials may affect compensation.

Responsibilities

• Build and refine scalable care management processes, operating standards, and best practices for a new agency.
• Complete client assessment packets and provide signed agreements to clients or representatives.
• Develop and implement written care plans with clients or designated representatives.
• Collect fees for initial services.
• Introduce caregivers during the first scheduled shift and review care plans and service expectations.
• Supervise agency personnel delivering client care and ensure compliance with care plans, infection control, emergency procedures, licensing scope, and safety requirements.
• Communicate regularly with clients and representatives to follow up on service delivery and satisfaction.
• Perform scheduled and unscheduled in-home client support visits.
• Conduct reassessments based on agency frequency and changes in client condition or events.
• Coordinate services involving other care agencies, hospice agencies, facilities, or community services.
• Serve as a resource for clients and families through education, empowerment, recommendations, and referrals.
• Investigate client-care and client or employee well-being issues.
• Document supervision and maintain current client records in agency systems.
• Provide staff training and education in clients’ homes, by telephone, and in the agency office.
• Report client and employee information to agency staff for service delivery, caregiver matching, scheduling, and management.
• Assist with developing and revising client care policies and procedures.
• Participate in caregiver personnel evaluations.

Skills

Home care experience

Client assessment

Care plan development

Supervision of care providers

Communication skills

Attention to detail

Problem solving

Initiative

Background check clearance

Job description

• Build and refine scalable care management processes, operating standards, and best practices for a new agency
• Complete client assessment packets and provide signed agreements to clients or representatives
• Develop and implement written care plans with clients or designated representatives
• Collect fees for initial services
• Introduce caregivers during the first scheduled shift and review care plans and service expectations
• Supervise agency personnel delivering client care and ensure compliance with care plans, infection control, emergency procedures, licensing scope, and safety requirements
• Communicate regularly with clients and representatives to follow up on service delivery and satisfaction
• Perform scheduled and unscheduled in-home client support visits
• Conduct reassessments based on agency frequency and changes in client condition or events
• Coordinate services involving other care agencies, hospice agencies, facilities, or community services
• Serve as a resource for clients and families through education, empowerment, recommendations, and referrals
• Investigate client-care and client or employee well-being issues
• Document supervision and maintain current client records in agency systems
• Provide staff training and education in clients’ homes, by telephone, and in the agency office
• Report client and employee information to agency staff for service delivery, caregiver matching, scheduling, and management
• Assist with developing and revising client care policies and procedures
• Participate in caregiver personnel evaluations

Requirements

• Two years of experience in home care, home health, or a related field
• Reliable means of transportation with current insurance and a valid driver’s license
• Excellent written and verbal communication skills
• Ability to interact effectively with clients, families, care providers, and other professionals
• Impeccable follow-up and attention to detail
• Ability to exercise initiative, solve problems, and apply sound judgment
• Ability to supervise, assess, and evaluate care providers
• Ability to advocate on behalf of clients and families
• Passion for helping others live with dignity
• Positive and professional business image
• Must pass a criminal background check
• Credentials may affect compensation

Core Competencies

Demonstrates expertise in care management processes, client assessment, and compliance with care plans while effectively supervising personnel and coordinating services across agencies. Strong communication and problem-solving skills are essential for advocating for clients and ensuring service satisfaction.

Highest-signal resume keywords

• Home Care Experience
• Client Assessment
• Care Plan Development
• Supervision of Care Providers
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Care Management Processes
• Client Assessment Packets
• Care Plan Implementation
• Infection Control Compliance
• Documentation and Record Keeping

Soft Skills

• Attention to Detail
• Problem Solving
• Initiative
• Advocacy
• Interpersonal Skills

Certifications & Qualifications

• Valid Driver's License
• Criminal Background Check

Industry Keywords

• Home Health
• Caregiver Matching
• Client Care Policies
• Service Coordination
• Client Satisfaction