Weekend & Night Retail Service Associate

Michaels; Sheboygan (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Commuter benefits

Job summary

Michaels in Sheboygan, WI is hiring for weekend and night shifts to deliver friendly customer service, assist shoppers, and ensure fast checkout. You will help customers locate products, manage stock, participate in truck unloading, and support omnichannel processes like BOPIS and SFS.

A strong emphasis on policy adherence and team cooperation is required. Benefits include a 401(k) with employer match, medical/dental/vision coverage, tuition assistance, employee discounts, and more.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the rewards program and private label credit cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintain stock, including returns and go-backs.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and company policies; interact respectfully and professionally.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Merchandise stocking

POS checkout

Omni-channel experience

Teamwork

Job description

Michaels in Sheboygan, WI is hiring for weekend and night shifts to deliver friendly customer service, assist shoppers, and ensure fast checkout. You will help customers locate products, manage stock, participate in truck unloading, and support omnichannel processes like BOPIS and SFS.

A strong emphasis on policy adherence and team cooperation is required. Benefits include a 401(k) with employer match, medical/dental/vision coverage, tuition assistance, employee discounts, and more.