Weekend Night Auditor - Guest Services Pro

SJB Management; Newark (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Comprehensive Health Insurance

Employee Assistance Program (EAP)

PTO That Starts from Day One

Six Paid Holidays

Hotel Discounts

Recognition & Rewards

Job summary

SJB Hotels Inc. in Ohio is seeking a friendly Guest Service Agent to be the face of the hotel, welcoming guests, handling check-in and check-out, and ensuring a smooth arrival.

You will resolve guest requests on the spot, provide local recommendations, and support daily operations with accuracy and a positive, customer-first attitude.

Competitive hourly pay, comprehensive benefits, and perks like hotel discounts await the right candidate.

Qualifications

• Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate). Previous hospitality or customer service experience is a plus but not required—we’re happy to train the right person!
• Language Skills: Ability to communicate effectively with guests, team members, and supervisors. Must be able to clearly and courteously handle guest inquiries and requests.
• Computer Skills: Familiarity with basic office software (e.g., Word, Excel) and hotel reservation systems is a plus but not required.
• Physical Demands: This job requires frequent standing, walking, and sitting. Must be able to lift or move up to 25 pounds.

Responsibilities

• Warm Welcomes: Greet guests with a smile, assist with check-in/check-out, and provide the information they need to enjoy their stay.
• Problem Solver: Handle guest requests and resolve issues efficiently, keeping guests happy and comfortable.
• Reservation Rockstar: Manage bookings, cancellations, and changes with ease while maximizing room occupancy.
• Local Expert: Share your knowledge of local attractions, dining options, and special events, helping guests make the most of their stay.
• Safety & Security: Ensure guest safety by following all hotel protocols, including maintaining confidentiality of personal information.
• Behind the Scenes: Assist with daily reports, manage inventory, and keep common areas clean and welcoming.

Skills

Communication skills

Customer service

Hospitality passion

Problem solving

Calm under pressure

Education

High School Diploma

Tools

Word

Excel

Job description

SJB Hotels Inc. in Ohio is seeking a friendly Guest Service Agent to be the face of the hotel, welcoming guests, handling check-in and check-out, and ensuring a smooth arrival.

You will resolve guest requests on the spot, provide local recommendations, and support daily operations with accuracy and a positive, customer-first attitude.

Competitive hourly pay, comprehensive benefits, and perks like hotel discounts await the right candidate.