Weekend Intake Remote - Intake/Admissions Coordinator

Enterhealth; Plano (TX); Remote; USD 42,000 - 64,000; Full time

Job summary

Enterhealth is seeking a compassionate Weekend Intake Coordinator to support prospective clients and families during weekend hours. This full-time, remote role serves as the first point of contact for people exploring treatment.

You will gather intake information, explain programs, and coordinate admissions with clinical staff while maintaining confidentiality and compassionate communication. The schedule runs Friday 5:00 p.m.

Qualifications

• Experience in behavioral health intake, admissions, or healthcare coordination preferred.
• Strong telephone and customer service skills are essential.
• Ability to organize information and maintain confidentiality.

Responsibilities

• Respond to inquiries from prospective clients and families.
• Explain Enterhealth's programs, services, and admissions process.
• Gather intake information accurately and confidentially.
• Coordinate with clinical and nursing staff on admissions and next steps.
• Follow up on inquiries and pending admissions.
• Provide admissions updates and handoff to weekday team.
• Recognize urgent concerns and follow escalation procedures.
• Maintain compassionate communication during sensitive conversations.

Skills

Telephone skills

Customer service

Organizational skills

Attention to detail

Electronic records systems

Independent work

Weekend availability

Job description

Weekend Intake Coordinator – Full-Time, Remote
Enterhealth | Weekend Coverage: Friday 5:00 p.m.-Monday 8:30 a.m.

Help individuals and families take the first step toward recovery.

Enterhealth provides addiction and mental health treatment through our residential Ranch in Van Alstyne, Texas, and outpatient services in Dallas. We are seeking a compassionate, dependable Weekend Intake Coordinator to support prospective clients and their families during weekend hours.

This full-time, remote position serves as an important first point of contact for people exploring treatment. The ideal candidate communicates with warmth, gathers information accurately, and follows through to help coordinate a smooth admissions process.

Responsibilities

• Respond promptly to incoming calls and inquiries from prospective clients, families, and referral sources.
• Explain Enterhealth's programs, services, and admissions process.
• Gather and document intake information accurately and confidentially.
• Coordinate with clinical and nursing staff regarding potential admissions and next steps.
• Follow up on inquiries and pending admissions.
• Communicate admissions updates and provide a thorough handoff to the weekday team.
• Recognize urgent concerns and follow established escalation procedures.
• Maintain professional, compassionate communication during sensitive conversations.

Qualifications

• Experience in behavioral health intake, admissions, healthcare coordination, or a related field preferred.
• Strong telephone, customer service, and organizational skills.
• Ability to communicate calmly and respectfully with individuals and families experiencing stress.
• Attention to detail and comfort using electronic records and communication systems.
• Ability to work independently while staying responsive to the team.
• Reliable internet access and a private workspace that supports confidential conversations.
• Availability for the required weekend coverage schedule.

Schedule and Work Arrangement

This is a full-time, remote position with weekend coverage responsibilities from Friday at 5:00 p.m. through Monday at 8:30 a.m. Specific working hours, overnight/on-call expectations, and response requirements will be discussed during the interview process.

Enterhealth is an equal opportunity employer.