Weekend Guest Service Representative

Staybridge Suites Chantilly; Chantilly (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Staybridge Suites Chantilly in Virginia seeks a Front Desk Agent to warmly welcome guests, manage bookings and transactions, and provide local insights for a friction-free stay.

You will check guests in and out, answer questions, and coordinate with the team to keep the hotel running smoothly. Strong communication, problem-solving, and flexibility for night, weekend and holiday shifts are essential.

Qualifications

• Clear communication with guests and team, handling concerns and compliments.
• Strong problem-solving to turn issues into positive guest experiences.
• Fluency in English; additional languages a plus but not required.
• Reading, writing, basic math, and computer literacy for front desk tasks.
• Flexibility to work night, weekend, and holiday shifts.
• High school diploma required; college degree a bonus but not essential.
• Experience in front desk or guest service in upscale hotels is preferred.
• Physical ability to lift up to 50 lbs as needed.

Responsibilities

• Welcome guests and provide a warm, memorable first impression.
• Acknowledge Rewards Club members and returning guests in person or by phone.
• Take and manage bookings, upsell opportunities, and inform guests about stay enhancements.
• Handle cash and credit transactions accurately.
• Check guests in and out efficiently to start stays smoothly.
• Record guest preferences and respond to questions and requests promptly.
• Be a trusted contact for guests and escalate issues to management when needed.
• Follow safety procedures and report incidents; wear required safety gear.

Skills

Communication

Problem-solving

Fluency in English

Tech savvy

Flexibility

Guest service

Education

High School Diploma

Job description

Saturday & Sunday

3P-11P

What's the job? The moment a guest steps into our Staybridge, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home and special.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you?

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be calm and easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in English - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position at an upscale hotel
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs. This can involve bending and kneeling

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague our hotel.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner