Guest Services Agent Part Time Flexible

Holiday Inn Express JC; Jersey City (NJ); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Holiday Inn Express JC in Jersey City is hiring a Guest Services Agent for part-time flexible shifts. You will welcome guests, handle check-in/out, and answer questions to ensure a smooth stay. The role emphasizes guest services, upselling, cash handling, and staying aware of safety procedures.

Previous front desk or customer service experience is preferred, and a high school diploma is expected. This position offers a friendly team environment with opportunities to develop hospitality skills

Qualifications

• Excellent communication with guests and colleagues.
• Strong problem-solving; turn issues into opportunities.
• Fluency in the local language; additional languages are a plus.
• Literate and tech-savvy with basic math and computer skills.
• Flexible schedule including night, weekend and holiday shifts.
• High school diploma required; college degree is a bonus.
• Front desk or guest service experience preferred.
• Ability to lift up to 50 lbs (23 kg).

Responsibilities

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge Rewards Club members and returning guests.
• Take and manage guest bookings and upsell opportunities.
• Handle cash and credit transactions.
• Check guests in/out and issue room keys; manage safety deposits.
• Record guest preferences and respond to requests and concerns.
• Serve as a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and report incidents.

Skills

Communication skills

Problem-solving

Tech-savvy

Literate

Flexibility

Education

High school diploma

College degree (bonus)

Job description

Guest Services Agent - Part Time Flexible

***This position will be covering days off for all shifts. Therefore, flexibility to work 1st, 2nd, and 3rd shifts is a PLUS***
***Eligible for New Hire Bonus after 120 days of Employment***

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad‑hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling