Agente de Atención al Cliente a tiempo parcial flexible

Holiday Inn Express JC; Jersey City (NJ); Híbrido; USD 19.000 - 29.000; A tiempo parcial

Descripción de la vacante

Holiday Inn Express JC in Jersey City, NJ is seeking a Guest Services Agent (Part Time Flexible) to warmly welcome guests and manage check-in/check-out processes. The role covers day-to-day guest interactions, bookings, and upselling opportunities to enhance stays.

Candidates should have strong communication skills, basic computer literacy, and be flexible for 1st–3rd shifts. A high school diploma is preferred; prior front desk experience is a plus.

Formación

• Front desk or guest service experience preferred.
• Ability to handle cash and card transactions.
• Strong communication and problem-solving skills.
• Basic computer literacy and math.
• Willingness to work 1st, 2nd, and 3rd shifts.

Responsabilidades

• Greet guests and provide a warm welcome at check-in and check-out.
• Manage bookings, upsell options, and local recommendations.
• Process cash and credit card transactions securely.
• Answer questions and resolve guest concerns promptly.
• Coordinate with management on special requests.
• Uphold safety procedures and brand standards.

Conocimientos

Customer service

Communication

Problem solving

Tech literacy

Flexible hours

Educación

High school diploma

Descripción del empleo

Guest Services Agent - Part Time Flexible

***This position will be covering days off for all shifts. Therefore, flexibility to work 1st, 2nd, and 3rd shifts is a PLUS***

***Eligible for New Hire Bonus after 120 days of Employment***

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling