Weekend Front Desk Pro - Guest Services & Admin

Southern Management Companies; Silver Spring (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Company paid Group Term Life and AD&D

Traditional and ROTH 401(k) with 公司

Paid holidays, paid time off, bereavek

Continuing Education

Job summary

Southern Management Companies is seeking a Front Desk Professional for our residential communities. You will be the face of the property, delivering exceptional customer service to residents, guests, and vendors.

Responsibilities include greeting visitors, answering calls, routing inquiries, documenting service requests, and maintaining logs. This role requires strong communication, basic office knowledge, and proficiency with Microsoft Office; high school diploma or GED is required.

Qualifications

• Strong written and verbal communication skills.
• Basic knowledge of office terminology, procedures, and equipment.
• Ability to keep neat and accurate records.
• Ability to understand and follow directions.
• Proficiency with Microsoft Office.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for, and provide services to, residents and guests.
• Answer all incoming calls, collect all pertinent information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Written communication

Verbal communication

Office terminology

Record keeping

Directions following

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Southern Management Companies is seeking a Front Desk Professional for our residential communities. You will be the face of the property, delivering exceptional customer service to residents, guests, and vendors.

Responsibilities include greeting visitors, answering calls, routing inquiries, documenting service requests, and maintaining logs. This role requires strong communication, basic office knowledge, and proficiency with Microsoft Office; high school diploma or GED is required.