Weekend Front Desk & Member Experience Concierge

Grey Oaks Country Club Inc.; Naples, Northern (FL, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Grey Oaks Country Club is seeking a Part-Time Member Relations Representative to serve as the go-to contact for members and guests. You will deliver warm, professional service at the front desk and coordinate reservations with care, contributing to an inviting, hospitality-focused experience in our Naples, Florida community.

The role requires weekend availability and a proactive approach to answering inquiries about amenities, events, dining, and membership services, while using our club

Qualifications

• Front desk experience and guest services at a luxury club or hotel preferred.
• Ability to manage reservations, inquiries, and member requests with discretion and professionalism.
• Strong organizational skills and attention to detail in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for members and guests with a warm, professional welcome.
• Oversee daily reception operations and maintain a calm, service-focused environment.
• Review the daily guest roster and greet guests by name when possible.
• Answer questions about club amenities, events, dining, wellness, golf, and membership services.
• Assist with check-in procedures, guest passes, and general inquiries.
• Use the club management system to enter, update, and track reservations.
• Communicate reservation updates to appropriate departments and maintain accurate records.
• Stay informed about club programming, schedules, and operating hours.
• Support the Reservations & Experience Lead and assist with club-wide reservations.
• Observe safety procedures and perform other duties as assigned by management.

Skills

Front desk

Reservations

Customer service

Administrative support

Hospitality

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office Suite

Club management/reservation systems

Job description

Grey Oaks Country Club is seeking a Part-Time Member Relations Representative to serve as the go-to contact for members and guests. You will deliver warm, professional service at the front desk and coordinate reservations with care, contributing to an inviting, hospitality-focused experience in our Naples, Florida community.

The role requires weekend availability and a proactive approach to answering inquiries about amenities, events, dining, and membership services, while using our club