Weekend Front Desk Lead - Part-Time with Growth

Integratedcooling; New Lenox (IL); On-site; USD 19,000 - 25,000; Part time

Job summary

FlipStar Gymnastics Academy in New Lenox, IL seeks a weekend Front Desk Lead to serve as the primary contact on Saturdays and Sundays, with potential weekday coverage. The role requires strong customer service, ownership, and sound decision-making to keep a busy facility running smoothly.

The candidate will learn our systems and procedures, with emphasis on judgment, professionalism, and composure. Must be 18+, pass background checks, and obtain SafeSport/CPR within 90 days.

Qualifications

• Two years of customer service experience or more.
• Comfort with learning new software and keeping records accurate.
• Reliable and punctual with professional communication.

Responsibilities

• Serve as the on-site point person for the facility when leadership is off-site
• Open and/or close the facility following established procedures
• Greet and check in athletes, families, and party guests
• Handle parent questions, concerns, and schedule issues with professionalism and follow-through
• Coordinate with coaches and party staff to keep classes and events on schedule
• Respond to injuries, incidents, and emergencies according to facility protocols, and document them accurately
• Assist families with registration, enrollment, and account updates
• Process payments and maintain accurate front desk records
• Communicate weekend issues and updates to the leadership team
• Keep the lobby and front desk area clean, organized, and welcoming

Skills

Customer service experience

Computer skills

Dependability

Clear communication

Job description

FlipStar Gymnastics Academy in New Lenox, IL seeks a weekend Front Desk Lead to serve as the primary contact on Saturdays and Sundays, with potential weekday coverage. The role requires strong customer service, ownership, and sound decision-making to keep a busy facility running smoothly.

The candidate will learn our systems and procedures, with emphasis on judgment, professionalism, and composure. Must be 18+, pass background checks, and obtain SafeSport/CPR within 90 days.