The Front Desk Worker is responsible for providing a welcoming and professional experience for members, families, and guests at Logos Edge Activity Center. This role will serve as a primary point of contact for customers, assist with daily front desk operations, and provide excellent customer service while helping maintain an organized and positive environment.
Key Responsibilities:
- Welcome members, families, and guests in a friendly and professional manner.
- Answer phone calls, respond to general questions, and direct inquiries as needed.
- Assist families with registrations, payments, and account questions.
- Maintain accurate front desk records and information.
- Monitor the front desk and lobby area to ensure it remains clean and organized.
- Communicate professionally with parents, customers, and fellow staff members.
- Assist with scheduling, class information, and general administrative tasks.
- Help support daily operations and ensure families have a positive experience at the facility.
- Assist with special events, camps, Parents Night Out, and other activities as assigned.
- Follow all facility policies and safety procedures.
- Address minor customer concerns professionally and seek assistance from management when necessary.
Qualifications & Experience:
- No prior front desk or customer service experience required, but highly preferred.
- Strong communication and interpersonal skills.
- Friendly, professional, and approachable demeanor.
- Ability to work efficiently in a busy environment.
- Comfortable using a computer and learning scheduling, registration, and payment systems.
- Must be reliable, punctual, and responsible.
- Ability to work independently while also working effectively as part of a team.
- Evening availability required.
- Wednesday availability is especially important.
Preferred Qualifications:
- Previous experience in customer service, reception, childcare, or an administrative role.
- Experience working with children and families.
- Basic computer and office skills.
- Previous experience handling payments or registration systems.
Work Environment & Physical Requirements:
- Customer-facing position within a busy activity and gymnastics facility.
- Ability to remain professional and welcoming while managing multiple tasks.
- Frequent interaction with children, parents, staff, and guests.
- Ability to stand and move around the front desk and lobby area for extended periods.
- Must be able to maintain a clean, organized, and welcoming front desk environment.
- $10 per hour for the Front Desk position.
- $12 per hour when working both Front Desk and Child Care positions.
- Opportunities for additional responsibilities and advancement may be available based on performance and availability.