Weekend Front Desk Associate - Part-Time Guest Experience

Fairfield Inn & Suites Weaverville; North Carolina; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC is hiring for a part-time front desk role at a hotel location in the United States. The position involves checking in guests, processing payments, and providing information about hotel policies and local attractions.

You will address guest concerns, balance cash, and maintain security and records while representing the hotel with a professional appearance. The role requires excellent communication, organization, and multi-tasking skills, and weekend work is

Qualifications

• High school diploma or equivalent.

Responsibilities

• Receiving accommodation reservations from visitors.
• Taking the details of all arriving guests including payment information.
• Allocating rooms to all guests.
• Providing information to guests about the procedures, policies, and facilities of the hotel.
• Providing the guest with the necessary tourism information.
• Handling all customer concerns and queries.
• Issuing receipts to the guests.
• Ensuring the safety and security of all guests.
• Maintain all guest reservations in accordance with credit card security requirements.
• Balance and properly account for cash drawer at the desk for each shift.
• Maintain all training requirements as set forth by General Manager.
• Assisting guests with safety deposit box forms and keys as outlined by GM.
• Wear a provided uniform and name tag at all times on the property.
• Perform routine cleaning throughout the work area.
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department.
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
• Respond to guest’s requests for immediate repairs.
• Report lost-and-found items in accordance with hotel procedures.
• All other assigned duties

Job description

Crown Hotel & Travel Management, LLC is hiring for a part-time front desk role at a hotel location in the United States. The position involves checking in guests, processing payments, and providing information about hotel policies and local attractions.

You will address guest concerns, balance cash, and maintain security and records while representing the hotel with a professional appearance. The role requires excellent communication, organization, and multi-tasking skills, and weekend work is