Weekend Front Desk Agent — Elevate Guest Experience

Concord Hospitality Enterprises; Kentwood (MI); On-site; USD 13,000 - 17,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

ST/LT disability

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk for weekend evening shifts (Saturday/Sunday 3pm–11pm) at a hotel location in Kentwood, MI. This role centers on delivering welcoming guest interactions and handling front desk operations with a proactive and caring approach.

Primary duties include assisting guests, maintaining high service standards, and addressing concerns promptly. Weekend position with potential additional hours during the week.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures
• Here are some reasons our associates like working for us:
• We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk for weekend evening shifts (Saturday/Sunday 3pm–11pm) at a hotel location in Kentwood, MI. This role centers on delivering welcoming guest interactions and handling front desk operations with a proactive and caring approach.

Primary duties include assisting guests, maintaining high service standards, and addressing concerns promptly. Weekend position with potential additional hours during the week.