Weekend ER Admissions Specialist - Compassionate Guide

Texas Health Resources; Town of Texas (WI); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

401k

Paid PTO

Medical

Dental

Paid Parental Leave

Tuition reimbursement

Student loan repayment

On-site childcare

Job summary

Texas Health Plano is seeking an Admissions Specialist – Admitting ER for a part-time weekend shift. You will greet patients, collect demographics, verify benefits and pre-certifications, and educate on consents and financial obligations. Training weeks are provided at multiple Arlington, TX sites.

A strong customer service background and proficiency with Epic and Office Suite are preferred. The role emphasizes empathy, clear communication, and staying composed in stressful healthcare scenarios

Qualifications

• H.S. Diploma or Equivalent required.
• Associate's degree preferred.
• CLIAFE compliance for foreign education equivalency required.
• 1 year relevant customer service experience required.
• 2 years professional office/healthcare experience preferred.
• 5 years customer service experience preferred.
• 6 months of intermediate computer skills preferred.
• 1 year healthcare, referral processing, scheduling preferred.
• CHAA - Certified Healthcare Access Associate preferred.
• CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually.
• Strong data entry, numeric, typing and computer navigational skills.
• Proficient in Epic, Microsoft Office and assorted software programs.
• Bi-lingual a plus; strong written/verbal communication.
• Ability to maintain professionalism under stress.

Responsibilities

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments and patient balances.

Skills

Customer service

Data entry

Medical terminology

Epic

Microsoft Office

Typing

Communication

Bilingual

Education

HS Diploma

Associate's degree

Tools

Epic

Microsoft Office

Job description

Texas Health Plano is seeking an Admissions Specialist – Admitting ER for a part-time weekend shift. You will greet patients, collect demographics, verify benefits and pre-certifications, and educate on consents and financial obligations. Training weeks are provided at multiple Arlington, TX sites.

A strong customer service background and proficiency with Epic and Office Suite are preferred. The role emphasizes empathy, clear communication, and staying composed in stressful healthcare scenarios