Weekend Dispatcher

Blaze: Heating, Cooling, Electrical & Plumbing; Wilmington (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Disability insurance

Life insurance

Paid time off

401(k) + Roth IRA

Training & development

Growth opportunities

Job summary

Blaze Heating, Cooling, Electrical & Plumbing in Wilmington, NC is seeking a dedicated Dispatcher to join our team. You will schedule and dispatch technicians to service calls and emergencies, prioritize requests by urgency, and communicate clearly with customers.

You'll maintain accurate records in our dispatch and CRM systems, monitor technician availability, and generate performance reports. We offer weekly pay, benefits, PTO, and opportunities for growth and training.

Qualifications

• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Service Titan experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Skills

Dispatch experience

Customer service experience

Excellent communication

Organizational skills

Multitasking

Problem-solving

Attention to detail

Independently and collaboratively

Tools

Service Titan

Job description

Overview

|Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training|

Looking to TRADE UP to a better opportunity? Blaze Heating, Cooling, Electrical Plumbing Generators is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!

What We Offer

• Weekly Pay & Paid Training
• Medical, Dental, Vision Insurance
• Health Savings Account
• Short & Long Term Disability
• Company Paid Life Insurance
• PTO including vacation and holiday
• Matching 401(k) + ROTH IRA
• On-going training & development, plus growth opportunities

What You Will Do

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

What You Will Need

• 2+ years of dispatch experience
• 2+ years of customer service experience
• Service Titan experience preferred
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.

Schedule

Weekend Friday 12-8 Saturday 8-8 Sunday 8-8 and Monday 12-8

Posted Min Pay Rate

USD $20.00/Hr.

Posted Max Pay Rate

USD $25.00/Yr.