Weekend Dispatcher

Shelby American, Inc.; Rosedale (MD); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a fast-growing, innovative healthcare logistics company as a Dispatcher in Rosedale, MD. This role is essential for ensuring timely deliveries and exceptional customer service. You will be responsible for dispatching delivery drivers, maintaining data integrity, and communicating effectively with clients and internal teams. With a commitment to improving patient care, this opportunity allows you to make a meaningful impact in the healthcare logistics sector. The company offers a supportive environment, competitive compensation, and a range of employee benefits to foster your growth and well-being.

Benefits

Competitive Compensation

Comprehensive Health Benefits

401(k) Plan

Paid Time Off

Employee Assistance Program

Employee Wellness Program

Qualifications

• 1+ year experience in customer service or call center role.
• Strong written and verbal communication skills are essential.

Responsibilities

• Provide exceptional customer service to internal teams and clients.
• Dispatch delivery drivers based on customer requests promptly.
• Maintain clear communication with customers and drivers.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Team Collaboration

Education

High School Diploma or Equivalent

Job description

Description

Join Our Team at SDS-RX!

SDS-RX is a leading healthcare logistics services provider with over 100 locations nationwide. We specialize in delivering tailored, flexible solutions to long-term care facilities, specialty and infusion pharmacies, nuclear pharmacies, pharmaceutical distributors, laboratories, and healthcare networks.

Our mission is to improve patient care by ensuring timely and accurate deliveries—right patient, right place, right time.

As a fast-growing, innovative, and technology-driven company in the pharmaceutical logistics industry, we are currently seeking a skilled Dispatcher to join our team and support our Rosedale, MD area customers.

If you're looking to make a meaningful impact in healthcare logistics, this is the opportunity for you!

To learn more about our company, please visit our website at https://www.sds-rx.com/.

Compensation: $18.00-$22.00 Per Hour.

Schedule: Saturday & Sunday 3:00 PM - 11:00 PM.

Location: 9006 Yellow Brick Road Rosedale, MD 21237.

Job Responsibilities:

1. Provide exceptional customer service to both internal teams and external clients.
2. Dispatch contracted delivery drivers promptly based on customer requests.
3. Accurately input data into SDS systems to ensure data integrity and generate reliable reports for both internal and customer use.
4. Consistently meet or exceed established service levels and performance expectations.
5. Maintain clear and effective communication with customers, Regional Manager, and drivers in the field.
6. Perform other related tasks as assigned by the Dispatch or Regional Manager.

Job Requirements:

1. High school diploma or equivalent required.
2. At least 1 year of previous experience in a customer service or call center role.
3. Strong written and verbal communication skills.
4. Positive, team-oriented attitude with a focus on collaboration.
5. Strong organizational skills and the ability to manage multiple tasks efficiently.
6. Detail-oriented with a commitment to completing tasks from start to finish, including necessary follow-up.
7. Ability to adhere to company policies and departmental procedures consistently.

Employee Benefits at SDS-RX:

• Competitive Compensation: We offer competitive compensation to reward your hard work and dedication.
• Comprehensive Health Benefits: Our benefits package includes Health, Dental, and Vision coverage, with immediate eligibility—no waiting required.
• 401(k) Plan: We help you plan for the future by offering a 401(k) plan with a company match of up to 4% of your contributions.
• Paid Time Off: Enjoy paid time off along with major paid holidays to ensure you have time to recharge and relax.
• Employee Assistance Program (EAP): Life can be challenging, and we’re here for you. Our EAP provides support to you and your family during difficult times.
• Employee Wellness Program: Your health is important to us—both mental and physical. We offer a wellness program to support your well-being and help you achieve your personal health goals.

* Some benefits are only available to Full-Time employees.

SDS-RX is dedicated to fostering a diverse and inclusive workplace where all employees are valued and respected. We are committed to providing equal employment opportunities without regard to race, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, or veteran status. We encourage individuals from all backgrounds to apply and contribute to our mission.