Dispatcher

Kansas Gas Service; Overland Park (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading utility company seeks a skilled dispatcher to manage and coordinate field operations 24/7. The ideal candidate will demonstrate strong problem-solving abilities and handle customer inquiries effectively, prioritizing service while operating under potentially high-stress conditions. A flexible schedule including nights and weekends is required.

Qualifications

• Experience utilizing multiple technology platforms for customer service.
• Ability to multitask while maintaining service quality under pressure.
• Experience in emergency situation handling.

Responsibilities

• Prioritize dispatch and evaluate workload and manpower.
• Communicate effectively with customers regarding service requests.
• Adjust and adapt to changing circumstances and emergencies.

Skills

Critical thinking

Problem solving

Team player

Education

High school diploma or equivalent

Tools

Standard office equipment

Computer applications

Job description

This is a flex schedule which includes nights / weekends and we operate 365 days a year, 24 / 7

This is a challenging and very rewarding position. Our dispatchers are investigative problem solvers, collaborative team players, and unflappable service agents. They are customer service oriented, take pride in what they do, and always have the ethics to do the right thing.

Obstacles occur daily, so adjusting and adapting to the current situations is key to a dispatcher's success. They prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower as well as comparing resource availability with the work schedule to ensure balance is in place.

Utilizing multiple technology platforms, they assist customers and employees regarding account information and service order requests including :

• Account inquiries
• City Inspections
• Service requests
• Emergency situations
• Reschedule of uncompleted orders

This department operates 24 hours a day, 365 days a year. Our dispatchers work 8 hour shifts.

We desire someone who reflects the ONE Gas company values and culture.

Personal skills required :

• Team player

The successful candidate must have :

• a high school diploma or equivalent
• Experience in use of standard office equipment, including strong computer skills and the ability to learn related software, as well as the ability to multitask and utilize multiple computer applications at one time.
• Strong critical thinking and problem solving skills
• Ability to function under high-stress conditions
• Reacting appropriately in emergency situations
• Experience researching, analyzing, and resolving issues to successful completion

Candidate must be available for rotating schedule. Current schedule available is rotating night and weekend schedule.

We are an Equal Opportunity Employer and do not discriminate

or on the basis of disability or any other federal, state or local protected class.