Dispatcher

ARS; Lawrence (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

Join ARS, a leading provider of residential services, in a dispatcher role crucial for coordinating technician dispatch efficiently. This position requires strong communication and organizational skills, with opportunities for career advancement and generous employee benefits, including medical, dental, and 401(k) matching.

Benefits

Additional monthly incentives

Low-cost medical (as low as $5/week)

401(k) with company match

13 days PTO + 8 paid holidays

Frequent employee appreciation events

Qualifications

• Prior dispatch, scheduling, or call center experience required.
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support route planning.

Responsibilities

• Ensure service technicians are dispatched efficiently to meet customer needs.
• Manage call flow and coordinate scheduling throughout the day.
• Guide field teams to ensure timely responses.

Skills

Communication

Local Geography Knowledge

Organizational Skills

Tools

Microsoft Office

Job description

Overview

Join Hamilton Plumbing, Heating, A/C, Rooter, & Electrical of ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

What We Offer:

• • Additional monthly incentives available for all Full-Time dispatchers

  • Insurance available after 31 days

  • Low-cost medical (as low as $5/week)

  • Dental, vision, HSA/FSA

  • 401(k) with company match

  • 13 days PTO + 8 paid holidays

  • Frequent employee appreciation events/happenings

  • Company-paid life insurance

  • Weekly direct deposit

  • Ongoing training and career advancement

Responsibilities

Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.

Qualifications

What You Need:

• Prior dispatch, scheduling, or call center experience required

• Prior industry trade experience desired but not required

• Proficiency in Microsoft Office and multi-line phone systems

• Familiarity with local geography to support route planning

• Must report daily to the office (not a remote position) in Overland Park, KS

• Flexibility to work assigned shifts and weekend rotations as needed

• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.