Dispatcher

ONE Gas; Overland Park (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

ONE Gas is seeking a Dispatcher for a challenging and rewarding position, requiring investigative problem-solving and strong customer service skills. The ideal candidate will possess a high school diploma, strong critical thinking abilities, and a commitment to safety, operating in a 24/7 environment.

Qualifications

• Must have strong computer skills and the ability to multitask.
• Experience in resolving issues to successful completion is key.
• Previous customer service experience is preferred.

Responsibilities

• Dispatch, evaluate, analyze and re-allocate field operations workload.
• Assist customers and employees regarding account information and service order requests.
• React appropriately in emergency situations.

Skills

Attention to detail

Safety-conscious

Team player

Customer focused

Strong critical thinking

Problem-solving skills

Education

High school diploma or equivalent

Tools

Standard office equipment

Computer applications

Job description

This is a flex schedule which includes nights/weekends and we operate 365 days a year, 24/7

This is a challenging and very rewarding position. Our dispatchers are investigative problem solvers, collaborative team players, and unflappable service agents. They are customer service oriented, take pride in what they do, and always have the ethics to do the right thing.

Obstacles occur daily, so adjusting and adapting to the current situations is key to a dispatcher's success. They prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower as well as comparing resource availability with the work schedule to ensure balance is in place.

Utilizing multiple technology platforms, they assist customers and employees regarding account information and service order requests including:

• Account inquiries
• City Inspections
• Emergency line locates
• Service requests
• Emergency situations
• Reschedule of uncompleted orders

This department operates 24 hours a day, 365 days a year. Our dispatchers work 8 hour shifts.
We desire someone who reflects the ONE Gas company values and culture.
Personal skills required:

• Attention to detail
• Safety-conscious
• Team player
• Customer focused

The successful candidate must have:

• a high school diploma or equivalent
• Experience in use of standard office equipment, including strong computer skills and the ability to learn related software, as well as the ability to multitask and utilize multiple computer applications at one time.
• Strong critical thinking and problem solving skills
• Ability to function under high-stress conditions
• Reacting appropriately in emergency situations
• Experience researching, analyzing, and resolving issues to successful completion
• Previous customer service experience

Candidate must be available for rotating schedule. Current schedule available is rotating night and weekend schedule.