Weekend Customer Service Manager

CR England; Salt Lake City (UT); On-site; USD 30,000 - 43,000; Full time

Job summary

CR England is seeking a Weekend Customer Service Manager to lead a fast-paced team in West Valley City, UT. The role emphasizes strategic planning, asset utilization, and delivering top customer service while fostering a collaborative environment.

You will coordinate freight plans, mentor drivers, monitor Hours of Service, and handle urgent delivery issues to keep operations on schedule. The role pays $26.68 per hour with a potential $2000 period bonus and a Fri–Mon, 7:00 am–7:00 pm shift.

Qualifications

• Ability to work with office equipment and computers.
• Proficient in Excel and reporting capabilities.
• Excellent interpersonal and communication skills.
• Experience in transportation or logistics preferred.

Responsibilities

• Build and match planned freight to day cabs or condo trucks and drivers.
• Coordinate with department for driver, freight, and asset availability.
• Track drivers, loads and receivers to ensure dispatching continues to run as planned.
• Monitor Hours of Service for dispatching and compliance.
• Assist, coach and mentor drivers with training and administrative items.
• Handle urgent situations affecting on-time delivery.

Skills

Microsoft Office

Excel reporting

Interpersonal skills

Communication skills

Job description

Position: Weekend Customer Service Manager

Salary: $26.68hr plus up to $2000 potential period bonus

Shift: Friday-Monday 7:00am-7:00pm

Location: West Valley City, UT

Summary: The Customer Service weekend manager is at the very center of a fast-paced strategic environment. Our customers require individuals who think strategically and plan rapidly changing situations while maintaining a positive team-oriented attitude. Customer Service Representative must be organized and engaged with the team.

Position Responsibilities: Key responsibilities are to manage asset utilization and to ensure a high delivery of customer service and fleet profitability. Additionally, the Customer Service Representative assists, coaches and mentor drivers with all training and administrative items.

• Build and match planned freight to day cabs or condo trucks and drivers. In a dedicated training environment, this will include planning to coordinate mentors and mentee needs for hours and home time.
• Coordinate with others in the department for awareness of driver, freight, and asset availability. Identify concerns with drivers who may need additional support, coaching, or disciplinary action to supervisors and managers.
• When available from customers, plan for future freight.
• Track drivers, loads and receivers to ensure dispatching can continue to run as planned.
• In a Dedicated environment, coordinate backhauls to meet customers needs and keep freight, trucks, and trailers moving consistently. - Maintain frequent contact with assigned drivers, monitoring call-offs, fatigue concerns and equipment issues. In a dedicated training environment, also includes ensuring trainees are working appropriately to next phase of training and placement.
• With team drivers, ensuring loads assigned are appropriate for teams and hours available.
• Monitor Hours of Service for dispatching and compliance.
• In a dedicated training environment, efforts should be focused on routing trucks or drivers (solo) with capacity to a terminal for better efficiency.
• Handle urgent situations such as the need to recover truck, freight, or driver, traffic, weather conditions or other unforeseen circumstances that may prevent on-time delivery.
• Assist in orienting new drivers to fleets/accounts on proper ways to communicate, report to work, and other scheduling expectations. - Accept and approve all incoming and outgoing freight.

Job qualifications may include, but are not limited to:

• Ability to work with office equipment, utilize computers for majority of tasks and must be familiar with Microsoft Office suite of programs.
• Proficient with Excel and other reporting capabilities.
• Excellent interpersonal skills with drivers, other personnel, customers, and management.
• Excellent communication skills, both oral and written.

• Transportation or logistics industry experience preferred.
• Strong geographical knowledge with expertise in time and distance requirements as it pertains to Department.