Weekend Concierge - Create Warm Welcoming Senior Living

Phoenix Senior Living; Decatur (GA); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Phoenix Senior Living is seeking a friendly Concierge to welcome residents, families and visitors, answer calls, and provide information about the community. The role supports the Community Engagement Director and HR in recruitment and handles administrative tasks to ensure a warm, efficient environment.

The Concierge will monitor the Bistro area, maintain a pleasant atmosphere, assist with scheduling and communications, and help coordinate supplemental services as needed.

Qualifications

• Education: High School Diploma/ GED required.
• Proven customer service experience and skills.
• Knowledge and experience in the Senior Living Industry preferred.

Responsabilités

• Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest.
• Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal.
• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process.
• Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification.
• Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient.
• Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate.
• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other
• Sends get well cards to residents in the community (obtain community leaders signatures before delivering card)
• Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card)

Connaissances

Customer service

Communication

Hospitality

Formation

High School Diploma/ GED

Description du poste

Phoenix Senior Living is seeking a friendly Concierge to welcome residents, families and visitors, answer calls, and provide information about the community. The role supports the Community Engagement Director and HR in recruitment and handles administrative tasks to ensure a warm, efficient environment.

The Concierge will monitor the Bistro area, maintain a pleasant atmosphere, assist with scheduling and communications, and help coordinate supplemental services as needed.