Web Services Representative

PostcardMania; Clearwater (FL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, and vision

401K

Paid vacation time that increases with longevity

Short- and Long-Term Disability

6 paid holidays

Job summary

PostcardMania is seeking a Web Services Representative in Clearwater, Florida. This full-time role involves contacting clients to help create their web products and serving as a liaison between them and the design team.

The ideal candidate should be detail-oriented, reliable, and have a positive outlook. Benefits include medical, dental, vision, a 401K, and a vibrant company culture.

Qualifications

• Ability to adapt to new software consistently throughout the day.
• Reliable and responsible; the customer and the company count on this.
• Excellent team player willing to help others.

Responsibilities

• Contact clients to gather resources needed for their web product.
• Serve as a liaison between customer and design team.
• Ensure clients are satisfied with their order throughout the process.

Skills

Detail-oriented

Strong organizational skills

Customer service

Basic HTML knowledge

Positive outlook

Job description

Join Our Team as a Web Services Representative!

Are you interested in joining one of Tampa Bay’s Top Workplaces that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

To "WOW!" our clients by contacting each client, gathering the resources needed to create their web product, and help them at every step of the way until their product is completed. You’d be their point of contact right after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, printing and programming process. We teach you everything you need to know about all of these things so don’t fret! This is a fast-paced position and requires a lot of multi-tasking. This is a customer-facing position and requires a drive to deliver excellent service to our clients. The Web Service Reps must be very detail-oriented and organized to ensure the client’s deadlines are met. It can also be challenging to get customers to respond at times. This position is responsible to ensure that customers are serviced perfectly and are very happy with their order! Ultimately, we strive for top-notch customer service.

Work Hours

• Full-time in-office position
• Monday - Friday from 9-6pm with an hour lunch

Compensation

• $18/ hour to start

Requirements

• Ability to adapt to new software that you will use consistently throughout the day.
• Detail-oriented!
• Positive outlook that can be felt by our customers and our co-workers.
• Reliable and responsible; the customer and the company count on this.
• Strong organizational skills are a must!
• Ability to coordinate data coming from various sources
• Ability to multi-task and correctly prioritize without stressing out!
• Must be able to keep composure if there's a tight deadline or pressure.
• Excellent team player and willing to help others as needed.
• Basic HTML and graphic design knowledge is preferred

Benefits

• Medical, dental and vision
• 401K
• Short- and Long-Term Disability
• Paid Vacation time that increases with longevity
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
• Amazing company culture that provides a relaxed yet super productive and challenging work environment