Web Producer/Quality Control Specialist

Technology Therapy Group; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Web Producer/Quality Control Specialist to join their dynamic remote team. This role involves overseeing web projects, ensuring quality control, and acting as the primary liaison between clients and developers. If you are detail-oriented, possess exceptional planning abilities, and thrive in a collaborative environment, this position is perfect for you. Join a forward-thinking organization that empowers small businesses to reach their potential while enjoying a fully remote work setup and a supportive team culture. Your contributions will directly impact the success of diverse digital projects, making this an exciting opportunity for growth and innovation.

Benefits

Full Medical & Dental

401(k) Plan with match

7 Paid Holidays

PTO

Company-owned computer after 90 days

Fully remote office

Qualifications

• 3+ years of experience with eCommerce WordPress and Shopify.
• Proficiency in WordPress plugin management and database structures.

Responsibilities

• Serve as liaison between clients and development team, ensuring project success.
• Track project hours and manage client updates regarding progress.

Skills

Attention to Detail

Project Management

Active Listening

Problem Solving

Communication Skills

Time Management

Interpersonal Skills

Digital Enthusiasm

Education

Associate Degree in relevant field

Tools

WordPress

Shopify

Omnibug

Google Analytics 4

Tag Manager

Slack

Office 365

Zapier

Job description

Web Producer / Quality Control Specialist

About the Company

Technology Therapy Group is a high-energy, marketing, web and strategic business coaching firm with a fully remote office based in Rhode Island. Our organization supports growing businesses by providing digital marketing, web development and support on multiple channels, with a focus on luxury retail, jewelry brands, and home improvement.

As an endlessly curious team of professionals, we’re agile, adaptable, and constantly learning. We have a passion for teaching and empowering growing business owners. Our team’s forward-thinking perspective and openness to new strategies and tools calm clients who are hesitant to change. It’s our pleasure to work alongside small businesses and help them reach the next level.

We’re seeking a dedicated Web Producer/Quality Control Specialist to oversee web projects and provide continuous support for a variety of sites on both WordPress and Shopify platforms. If you thrive on organization, have a keen eye for detail, and take pride in reviewing delegated tasks, this role is for you.

Accurate time tracking is essential in this position, not only for your own tasks but also for reviewing the time designers and developers spend on their tasks. This ensures transparency and accuracy in client billings.

As the primary point of contact, you’ll guide clients through the entire web project lifecycle, from inception to completion. Additionally, you’ll manage existing sites that need monthly attention. Your role extends to assisting your team members, acting as the primary liaison for marketing account managers when they require technical delegation to the development team. Your responsibilities encompass scheduling developer tasks, monitoring deadlines, consistently following up with team members and clients, taking comprehensive notes, documenting site set-ups and features, following house standards, and ensuring that the completed work aligns with expectations.

Key Responsibilities:

• Liaison between the client and the design/development team. This includes frequent communication with clients, persistent follow-up with clients and the team on deliverables, and assigning, reviewing, and testing the function of tasks completed by team members.
• Keep track of project hours, support quotes and billings, and provide regular updates to clients regarding progress hours and potential scope creep.
• Responsible for ensuring all deadlines are met, projects stay within budget, and goals are achieved.
• Schedule meetings, prep agendas, and take detailed notes during meetings.
• Ensure that information for clients is adequately maintained in our systems.
• Responsible for following and updating existing procedures and guidelines, while also writing new procedures, house standards, etc. for our web development knowledge base.

Qualities you’ll need to be awesome at this position:

• All About the Details:
  Embodying a keen attention to detail, your role is crucial in spotting the subtlest inconsistencies on a website. With a disciplined and meticulous nature, you maintain an intense focus, enabling you to uncover and address errors while diplomatically sending edits back to our team.
• Exceptional Planning Abilities:
  Mastery in orchestrating projects is a must, whether it’s coordinating short-term endeavors that span just a few days or navigating the complexities of longer initiatives that extend over several weeks.
• Active Listening:
  You’ll frequently receive instructions and recordings from the Website Architect/Strategist. It’s crucial to listen attentively, catching every detail and deadline related to client accounts and internal operations, and including these details in thorough meeting notes.
• Resourceful and Love to Problem Solve:
  A top-notch Web Producer/Quality Control Specialist is a creative problem solver, understanding varied user experiences across different technologies and audiences.
• High Levels of Openness and Empathy:
  The digital world is constantly changing, and clients and coworkers have a lot on their plates. You’re the type of person who has empathy for others and is not afraid of change, but you help clients through their hesitation to the rapid evolution in technology.
• Clear Communicator:
  Maintaining positive relationships with clients and the team and the ability to distill information and disseminate it in an organized, timely fashion is essential in a collaborative environment.
• Time Management:
  Clients have tight schedules and high expectations. As the Web Production Coordinator, having a dependable method for managing time and consistently meeting deadlines is paramount.
• Strong interpersonal skills:
  Able to collaborate effectively with diverse personalities and remain solution-focused in fast-paced and challenging situations, fostering productive relationships with clients and team members alike.
• Passion for Digital:
  A genuine enthusiasm for digital experiences and a drive to continually enhance them for diverse audiences. You are someone who embraces AI and other technological advancements.

Job Requirements

• Educational Background:
  Minimum of an Associate Degree from a college in a relevant field.
• Experience:
  At least 3 years of hands-on experience with teams that build robust eCommerce WordPress sites and Shopify.
• WordPress Expertise:
  Proficiency with WP Engine and adept at WordPress plugin management.
• Database Knowledge:
  A solid foundation in database structures and experience in integrating systems, such as POS syncs.
• Omnibug:
  Must have hands-on experience with Omnibug for effective debugging and validation of digital marketing implementations.
• Checking developer work:
  Must have prior experience checking developers’ work.
• Analytics Skills:
  Familiarity with GA4 setup, Tag Manager, and Search Console.
• Technology Tools:
  Proficiency in Office 365 (especially Excel), AI tools (such as ChatGPT, Claude, or Perplexity), and Slack. A strong understanding of the digital realm is essential.
• Additional Tech Skills:
  Experience with Zapier is a bonus.
• Internet Connection and Computer:
  Given that this is a remote role, a fast and dependable internet connection is a must. For the first 90 days, you will need to have a reliable computer to work on (it must be a computer, not a mobile device).
• Remote Work Experience:
  Prior experience in a remote work setting is preferred.
• Location:
  Must be based in the U.S., specifically in the Eastern time zone.

Join our team if you meet these requirements and are eager to contribute to our mission!

We offer:

• Full Medical & Dental
• 401(k) Plan with match
• 7 Paid Holidays
• PTO
• Fully remote office
• Company-owned computer after 90 days (you will need to have a reliable computer for your first 90 days of employment).