Web Operations Producer: Publishing, SEO & Site Health

Whitney Museum of American Art; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(B) elections

Generous PTO

Commuter benefits

Museum admissions

Pet insurance

Citibike membership

Union affiliation

Job summary

The Whitney Museum of American Art in New York is seeking a Web Operations Producer to steward whitney.org and related digital platforms. This role ensures accuracy, accessibility, performance, and reliability while translating editorial needs into structured digital experiences.

You will liaise between Digital Content, Digital Development, and external vendors, upholding best practices for governance, publishing, and site health, including Spanish-language content coordination.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Strong copyediting and proofreading skills with exceptional attention to detail.
• Demonstrated experience managing complex web workflows and high-traffic public platforms.
• Familiarity with accessibility standards, SEO/AEO best practices, and site performance considerations.
• Working knowledge of WCAG and content accessibility practices, including alt text, heading structure, and captions.
• Experience with Google Analytics 4 or comparable analytics platforms.
• Familiarity with structured data and schema markup.
• Experience training non-technical staff on CMS and publishing standards.
• Experience coordinating with developers, IT teams, and external vendors.
• Proficiency with project management tools such as Asana.
• Ability to manage competing priorities with sound judgment.

Responsibilities

• Own day-to-day production, upkeep, and quality control of whitney.org, ensuring accuracy, accessibility, and performance.
• Serve as a point of contact for internal stakeholders submitting web updates for exhibitions, programs, and ticketing content.
• Gather, organize, proof, and publish digital assets via the CMS, implementing templates and visual standards.
• Lead publishing QA as the final technical check before content goes live, including image credits and rights status.
• Own web workflows for the calendar, ticketing information, hours, pricing, and visitor logistics.
• Plan, publish, and maintain content for digital signage systems and onsite platforms.
• Own web project boards and timelines in Asana; establish best practices for governance and accessibility.
• Develop documentation and training for staff; publish and maintain Spanish-language content with translation teams.
• Translate editorial needs into technical requirements, tickets, and release plans; coordinate with vendors.
• Monitor site health, SEO, and structured data; resolve issues with development partners.

Skills

Copyediting

Web workflows

GA4 analytics

SEO best practices

Accessibility (WCAG)

Structured data

CMS publishing

Vendor coordination

Asana

Editorial collaboration

Education

Bachelor’s degree or equivalent

Tools

Asana

Google Analytics 4

Job description

The Whitney Museum of American Art in New York is seeking a Web Operations Producer to steward whitney.org and related digital platforms. This role ensures accuracy, accessibility, performance, and reliability while translating editorial needs into structured digital experiences.

You will liaise between Digital Content, Digital Development, and external vendors, upholding best practices for governance, publishing, and site health, including Spanish-language content coordination.