Web Meeting Host

Town-of-Glastonbury; Glastonbury (CT); On-site; USD 34,000 - 48,000; Part time

Job summary

Town of Glastonbury is seeking a part-time Information Technology assistant to support web conferencing for public meetings. The role requires hosting meetings every other Tuesday evening and possible coverage of other public sessions after 5 PM, with flexible daytime hours for publication of recordings.

The incumbent will troubleshoot issues across devices, prepare and publish recordings, and train staff in web conferencing use while maintaining confidentiality and professional service

Qualifications

• Experience with web conferencing applications and related devices.
• Ability to diagnose computer-related problems and explain solutions clearly.
• Excellent customer service skills and ability to interact with staff and the public.
• Demonstrates flexibility with scheduling, hosting meetings after 5 PM and on evenings.

Responsibilities

• Troubleshoots technical web conferencing problems for panelists and attendees on various devices.
• Arranges full and hybrid web conferencing meetings; coordinates with presenters or staff.
• Prepares recorded meetings for publication and archives recordings per state regulations.
• Maintains current knowledge of web conferencing tech and conducts staff training.

Skills

Web conferencing applications

Customer service

Troubleshooting

Education

A+ Certification (desirable)

Job description

THIS PART-TIME ROLE WITH INFORMATION TECHNOLOGY IS APPROXIMATELY 6 HOURS PER WEEK. APPLICANTS MUST BE ABLE TO HOST A MEETING EVERY OTHER TUESDAY EVENING AND POSSIBLY COVER OTHER PUBLIC MEETINGS, TYPICALLY AFTER 5 P.M. FLEXIBLE DAYTIME HOURS ARE REQUIRED FOR PUBLICATION OF RECORDINGS.This position is eligible for paid sick and personal leave. Voluntary deferred compensation savings are available. Benefits are subject to the terms and eligibility requirements of Town policies and benefit plans.GENERAL DESCRIPTION:Under general supervision of the Director of Information Technology, incumbent facilitates Town online meetings by providing technical support for web conferencing technology.ESSENTIAL DUTIES:Troubleshoots technical web conferencing problems for panelists and attendees on a variety of devices, such as personal computers, laptop computers, tablets and smart phones.Arranges full and hybrid web conferencing meetings, ensuring working order of equipment; coordinates pre-production details with presenters or staff.Prepares recorded meetings for publication, encodes closed captioning, and makes available to the public through the Town website; archives recordings in accordance with current state regulations.Maintains current knowledge of web conferencing technology; conducts web conferencing training to staff.Contributes to a respectful and safe work environment by fostering a culture of positive communication, ethical behavior, and emphasis on providing exceptional service to internal and external customers.OTHER DUTIES:Performs other duties as required.CONFIDENTIALITY:Maintains confidentiality of records and information as appropriateCONDUCT:Observes safe work practicesRepresents the Town in a professional and courteous manner; observes and respects the dignity of all personsDEPENDABILITY:Regularly attends and is punctual for workAvailable to work evenings, as neededQUALIFICATIONS PROFILE:Knowledge of Windows-based computers, current Windows operating systems, and Internet browser connectivity, Apple and Android tablets and smart phonesExperience with Web conferencing applicationsAbility to diagnose computer-related problems and explain solutions to end users in an accessible mannerAbility to relate positively to staff members and the general public; excellent customer service skillsPHYSICAL/MENTAL REQUIREMENTS:Ability tostoop and stretch for short periods to install equipmentpush/pull/lift objects of up to twenty (20) pounds occasionally, and sit for prolonged periods Ability to perform manipulative skills requiring hand-eye coordination such as keyboardingsee objects closely as in reading and typinghear normal sounds with background noise, distinguish voice patterns and communicate clearly with speech as in using a telephone or providing group trainingMINIMUM TRAINING AND EXPERIENCE:A+ Certification, desirableLICENSE OR CERTIFICATION:NoneNOTE: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task and responsibility. Incumbent must be able to perform essential duties with or without reasonable accommodation.