Web Meeting Host

Town Of Glastonbury; Glastonbury (CT); Presencial; USD 6900 - 7200; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Paid sick leave

Personal leave

Voluntary deferred compensation

Resumo da oferta

Town Of Glastonbury in Glastonbury, CT is seeking a part-time IT support specialist to manage web conferencing, assist users, and prepare recordings for publication. The role requires hosting meetings after 5 PM and occasional coverage of other public sessions.

Under the IT Director, you will troubleshoot devices, coordinate meeting logistics, and train staff on conferencing tools while maintaining excellent customer service to internal and external users.

Qualificações

• Knowledge of Windows-based computers, current Windows OS, and Internet browser connectivity on Apple and Android devices.
• Experience with Web conferencing applications.
• Ability to diagnose computer-related problems and explain solutions to end users accessibly.
• Ability to relate positively to staff and the public; excellent customer service.

Responsabilidades

• Troubleshoots web conferencing problems for panelists and attendees on various devices.
• Arranges full and hybrid meetings; coordinates pre-production details with presenters or staff.
• Prepares recorded meetings for publication and archives recordings per state rules.
• Maintains knowledge of web conferencing tech and trains staff.
• Supports a respectful, safe work environment with strong service to customers.

Conhecimentos

Windows OS

Web conferencing

Technical support

Customer service

A+ Certification

Descrição da oferta de emprego

Job Details

Job Location: Academy - Parks and Rec, Facilites, IT - Glastonbury, CT 06033, Position Type: Part Time (0-19.5 hours), Salary Range: $22.11 - $22.93 Hourly, THIS PART-TIME ROLE WITH INFORMATION TECHNOLOGY IS APPROXIMATELY 6 HOURS PER WEEK. APPLICANTS MUST BE ABLE TO HOST A MEETING EVERY OTHER TUESDAY EVENING AND POSSIBLY COVER OTHER PUBLIC MEETINGS, TYPICALLY AFTER 5 P.M. FLEXIBLE DAYTIME HOURS ARE REQUIRED FOR PUBLICATION OF RECORDINGS.

This position is eligible for paid sick and personal leave. Voluntary deferred compensation savings are available. Benefits are subject to the terms and eligibility requirements of Town policies and benefit plans.

General Description

Under general supervision of the Director of Information Technology, incumbent facilitates Town online meetings by providing technical support for web conferencing technology.

Essential Duties

• Troubleshoots technical web conferencing problems for panelists and attendees on a variety of devices, such as personal computers, laptop computers, tablets and smart phones.
• Arranges full and hybrid web conferencing meetings, ensuring working order of equipment; coordinates pre-production details with presenters or staff.
• Prepares recorded meetings for publication, encodes closed captioning, and makes available to the public through the Town website; archives recordings in accordance with current state regulations.
• Maintains current knowledge of web conferencing technology; conducts web conferencing training to staff.
• Contributes to a respectful and safe work environment by fostering a culture of positive communication, ethical behavior, and emphasis on providing exceptional service to internal and external customers.

Other Duties

• Performs other duties as required.

Confidentiality

• Maintains confidentiality of records and information as appropriate

Conduct

• Observes safe work practices
• Represents the Town in a professional and courteous manner; observes and respects the dignity of all persons

Dependability

• Regularly attends and is punctual for work
• Available to work evenings, as needed

Qualifications Profile

• Knowledge of Windows-based computers, current Windows operating systems, and Internet browser connectivity, Apple and Android tablets and smart phones
• Experience with Web conferencing applications
• Ability to diagnose computer-related problems and explain solutions to end users in an accessible manner
• Ability to relate positively to staff members and the general public; excellent customer service skills

Physical/Mental Requirements

• Ability to stoop and stretch for short periods to install equipment
• push/pull/lift objects of up to twenty (20) pounds occasionally, and sit for prolonged periods
• Ability to perform manipulative skills requiring hand-eye coordination such as keyboarding
• see objects closely as in reading and typing
• hear normal sounds with background noise, distinguish voice patterns and communicate clearly with speech as in using a telephone or providing group training

Minimum Training and Experience

• A+ Certification, desirable

License or Certification

• None

NOTE

NOTE: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task and responsibility. Incumbent must be able to perform essential duties with or without reasonable accommodation.