Web & Hosting Support Technician (24/7 Help Desk)

The Timberline Group; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO 15 days

Paid holidays

401k Plan

Educational assistance

Dependent insurance

Life/AD&D insurance

Vision coverage

Job summary

The Timberline Group is seeking a Customer Support Technician to ensure excellent service for end users on web and software projects after launch. You will be the first contact for multiple development projects, handling 24/7 help desk requests and coordinating resolutions with the project team.

You will train users on CMS platforms, oversee help desk tools like wiki and LastPass, and collaborate with the Web Development Project Manager to forecast resource needs.

Qualifications

• Minimum 2 years of customer support experience.
• Knowledge of project management principles.
• Experience with Linux and Windows servers.
• Ability to troubleshoot and resolve server issues.
• Familiarity with WordPress and Magento CMS platforms is a plus.

Responsibilities

• Handle 24/7 Help Desk requests via telephone, e-mail or Jira for timely resolutions.
• Monitor, coordinate and test fixes to ensure problems are resolved.
• Provide customer training on multiple CMS platforms.
• Oversee Help Desk tools including wiki and LastPass.
• Collaborate with Web Development Project Manager to forecast needs and resources.
• Build and maintain professional relationships with clients to foster growth.
• Other duties as assigned; schedule may be flexible.

Skills

Customer support

Project management

Linux/Windows servers

Troubleshooting

CMS platforms

Interpersonal skills

Communication

Multitasking

Time management

Flexibility hours

Tools

LastPass

Job description

The Timberline Group is seeking a Customer Support Technician to ensure excellent service for end users on web and software projects after launch. You will be the first contact for multiple development projects, handling 24/7 help desk requests and coordinating resolutions with the project team.

You will train users on CMS platforms, oversee help desk tools like wiki and LastPass, and collaborate with the Web Development Project Manager to forecast resource needs.