Web Hosting Support

MNJ SOFTWARE; Kansas; Hybrid; USD 50,000 - 75,000; Full time

Job summary

MNJ SOFTWARE in Kansas is looking for a skilled Web Hosting Support professional to handle web technology issues and provide an exceptional customer experience. You will work remotely and be responsible for resolving problems via chat, email, and phone.

The ideal candidate should have a Bachelor’s degree and 2-6 years of experience in the web hosting industry, especially with cPanel and Plesk. Strong communication skills and troubleshooting abilities are essential for this role.

Qualifications

• 2-6 years of experience in the web hosting industry.
• Strong skills in cPanel, Plesk, and troubleshooting.

Responsibilities

• Resolve web technology issues via chat, email/tickets, and phone.
• Install, configure, maintain, and troubleshoot content management systems.
• Explain DNS and web design tools to customers.
• Provide customers with a 'WOW!' experience.

Skills

Experience working in the web hosting industry

In-depth experience with cPanel and Plesk

Ability to troubleshoot website and email problems

Excellent written and verbal communication skills (English)

Driven to be the best and able to provide examples of achievement

Education

Bachelor’s degree in Business, Marketing or a related discipline

Job description

Overview

MNJ SOFTWARE is a leading IT services and business solutions provider that delivers consulting‑led, integrated IT and IT‑enabled services to global clients. We operate a global network delivery model and focus on building strategic long‑term client relationships.

Job Details

• Job ID: J0182
• Title: Web Hosting Support
• Experience: 2-6 years
• Job Type: Permanent / Contract (depends on project needs)
• Position Type: Full time (Monday – Friday). Employees may be required to work any of the 9‑hour shift schedules between 6 am – 10 pm IST or 6 pm – 6 am IST. Occasional unpaid overtime may be required.
• Qualification: Bachelor’s degree in Business, Marketing or a related discipline
• Location: Remote (Work‑From‑Home)

Technical/Functional Skills

• Experience working in the web hosting industry
• In‑depth experience with cPanel and Plesk
• Ability to troubleshoot website and email problems
• Excellent written and verbal communication skills (English)
• Driven to be the best and able to provide examples of achievement

Roles & Responsibilities

• Resolve web technology issues via chat, email/tickets, and phone
• Install, configure, maintain, and troubleshoot content management systems including WordPress, Drupal, Joomla, etc.
• Explain DNS and web design tools to customers
• Provide customers with a “WOW!” experience

Personal Attributes

• Analytical with strong problem‑solving capabilities
• Independent thinker

EEO Statement

We are an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.