Web Content Operations Specialist

Interactive Strategies; Washington, Northern (District of Columbia, KY); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Company-sponsored health, vision, and 

Dental insurance

Job summary

Interactive Strategies, a DC-based digital agency, is seeking a Web Content Strategy Specialist (Operations) to organize and optimize large-scale content projects for nonprofit and association clients. You’ll shape content planning, audits, migrations, CMS implementation, and QA, ensuring teams have clear guidance and documentation.

You’ll collaborate with strategists, designers, developers, and clients to deliver structured, high-quality digital experiences across WordPress, Drupal, and

Qualifications

• 3–5 years of experience in digital content, content strategy, content operations, UX/content design, or a related field
• Experience supporting complex website redesigns, migrations, or builds
• Demonstrated experience conducting content audits, inventories, or other large-scale content analysis
• Strong proficiency with spreadsheets and comfort managing large, detailed datasets and content trackers
• Hands-on experience entering, formatting, migrating, or QAing content in CMS platforms such as WordPress, Drupal, or Sitecore
• Strong writing and editing skills for digital platforms, even though writing is not the primary focus of this role
• Exceptional organization, attention to detail, and follow-through
• Ability to manage multiple projects, priorities, and deadlines simultaneously
• Strong verbal communication and presentation skills, including experience presenting recommendations or work directly to clients or stakeholders
• Comfort collaborating across disciplines and responding thoughtfully to client questions and feedback
• Familiarity with SEO, accessibility, UX, and web content best practices
• Agency or client-services experience preferred
• Curiosity, adaptability, and a willingness to learn new platforms, workflows, and technologies
• Interest in emerging AI tools and their applications to digital content work

Responsibilities

• Support content strategy for website redesigns and builds, from discovery and auditing through content development, migration, and launch
• Present content audit findings, recommendations, and deliverables directly to clients and confidently explain the thinking behind your work
• Conduct quantitative and qualitative content audits and recommend whether content should be retained, revised, consolidated, relocated, or removed
• Organize and inventory large volumes of website content and maintain accurate content documentation throughout projects
• Manage content review and approval workflows using Bynder Content Workflow and other project management tools
• Build and maintain detailed spreadsheets tracking content status, ownership, recommendations, approvals, and migration
• Develop page outlines, content models, information architecture recommendations, and wireframe content
• Write and edit digital content where needed, applying UX writing, accessibility, SEO, and brand best practices
• Enter, migrate, format, and QA content in CMS platforms such as WordPress, Drupal, and Sitecore
• Collaborate closely with strategists, designers, developers, project managers, and clients throughout the website development process
• Identify opportunities to improve content processes, documentation, and workflows

Skills

Content strategy

Content operations

UX/content design

CMS platforms (WordPress/Drupal/Site—c

Writing and editing

Organization

Job description

Interactive Strategies, a DC-based digital agency, is seeking a Web Content Strategy Specialist (Operations) to organize and optimize large-scale content projects for nonprofit and association clients. You’ll shape content planning, audits, migrations, CMS implementation, and QA, ensuring teams have clear guidance and documentation.

You’ll collaborate with strategists, designers, developers, and clients to deliver structured, high-quality digital experiences across WordPress, Drupal, and