Web Content Manager, Public Affairs

U.S. Customs and Border Protection; Washington (District of Columbia); On-site; USD 122,000 - 158,000; Full time

Job summary

U.S. Customs and Border Protection (CBP) is seeking a Web Content Specialist in Washington, DC, within the Office of Public Affairs.

This GS-13 position manages CBP.gov content, reviews and posts updates, and coordinates web development with IT and content owners. Typical duties include overseeing publishing requests, ensuring accessibility and branding, maintaining CMS content lifecycle, and producing publishing guidance and training materials.

Qualifications

• Experience using a content management system to create, edit, publish, and maintain public-facing content.
• Ability to review content for readability, branding, accessibility, and links.

Responsibilities

• Provide editorial and technical oversight for website publication requests.
• Identify and resolve content, accessibility, and technical issues.
• Recommend improvements to website usability and navigation.
• Manage the full website-content lifecycle using a CMS: creating, editing, publishing, archiving.
• Coordinate with information technology staff and content owners on requirements and updates.
• Develop and maintain web publishing documentation, training materials, and standards.

Skills

Content management

Web publishing

Editing and proofreading

Communication with stakeholders

Tools

Content Management System (CMS)

Job description

U.S. Customs and Border Protection (CBP) is seeking a Web Content Specialist in Washington, DC, within the Office of Public Affairs.

This GS-13 position manages CBP.gov content, reviews and posts updates, and coordinates web development with IT and content owners. Typical duties include overseeing publishing requests, ensuring accessibility and branding, maintaining CMS content lifecycle, and producing publishing guidance and training materials.