Web Content Specialist

Customs and Border Protection (DOHS); Washington (District of Columbia); On-site; USD 122,000 - 158,000; Full time

Job summary

U.S. Customs and Border Protection is seeking a Web Content Specialist in Washington, DC. You will manage CBP.gov content, review publications for quality and accessibility, and coordinate with IT and content teams to implement improvements.

The role starts at GS-13 level with a paid, permanent appointment. Typical duties include creating, editing, publishing, and archiving content while ensuring branding and plain-language standards, accessibility, and performance metrics.

Qualifications

• Experience using a content management system to create, edit, review, publish, organize, and maintain public-facing website content.
• Review web content for accuracy, readability, branding, accessibility, and formatting to meet publishing requirements.
• Coordinate with web developers, content owners, and other stakeholders to document requirements, track issues, and support updates.

Responsibilities

• Provide editorial and technical oversight for website publication requests and resolve content, accessibility, and technical issues.
• Manage the full website-content lifecycle including publishing, archiving, and removing content while ensuring publishing standards and accessibility.
• Develop documentation, training materials, and standards for web publishing and content contributors.

Skills

Content management

Editorial oversight

Web accessibility

Stakeholder coordination

Tools

Content Management System

Job description

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Office of Public Affairs, located in Washington, DC.

Overiew

1 vacancy in the following location: Washington, DC

Salary: $121,785 – $158,322 per year

Pay scale & grade: GS 13

Work schedule: Full-time

Travel Required: Occasional travel – You may be expected to travel for this position.

Appointment type: Permanent

Occupations and job series: 1001 General Arts And Information

Supervisory status: No

Federal service type: This job is in the Competitive Service

Represented by a union: Yes

Drug test: No

Security clearance: Not Required

Financial disclosure required: No

Announcement number: OPA-DE-13098035-RWC

Control number: 890840600

This job is open to: The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Career transition (CTAP, ICTAP, RPL): Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

U.S. Citizens, Career Transition Assistance Plan DHS employees, Reemployment Priority List, Interagency Career Transition Assistance Plan Federal Employees.

Duties

This position is located within the Office of Public Affairs (OPA), United States Customs and Border Protection (CBP), Department of Homeland Security (DHS). The Web Content Specialist manages the web content on CBP.gov, including reviewing and posting new content, coordinating development updates and implementing web standards and best practices.

This position starts at a salary of $121,785.00 (GS-13, Step 1) to $158,322.00 (GS-13, Step 10).

Typical duties include:

• Providing editorial and technical oversight for website publication requests; identifying and resolving content, accessibility, and technical issues; recommending improvements to website usability; and compiling website performance information.
• Managing the full website-content lifecycle using a content management system, including creating, editing, reviewing, publishing, archiving, and removing content; ensuring content meets established publishing, plain-language, branding, and accessibility requirements; and training content contributors.
• Coordinating website-content and product-development activities with information technology staff; documenting and prioritizing website requirements, tracking technical issues, and supporting website enhancements involving content organization and user experience.
• Developing and maintaining web publishing documentation, training materials, and standards; preparing recurring communications that provide content contributors with guidance, website performance information, updates, and reference resources.

Requirements

Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Please review further details via the following link.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions – NTEU. For local chapter contact information see Chapter Websites – National Treasury Employees Union – NTEU

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Using a content management system to create, edit, review, publish, organize, and maintain public-facing website content.
• Reviewing web content for accuracy, readability, branding, accessibility, formatting, broken links, and compliance with established web publishing requirements.
• Coordinating with web developers, content owners, and other stakeholders to document website requirements, report and track technical issues, and support website updates or improvements.
• Analyzing website traffic, search results, and user feedback to identify content or usability issues and recommend improvements to web content and navigation.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the “Required Documents” section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 11/09/2026.

Background Investigation: U.S. Customs and Border Protection requires all applicants to undergo a thorough background investigation prior to employment.

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception …

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: …

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

The vacancy questionnaire includes four short, free-response essay questions. …

Reasonable Accommodation (RA) Requests: …

Benefits

Open in a new windowLearn more about federal benefits.

Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.