Web Content Lead for Public Affairs

Customs and Border Protection; Washington (District of Columbia); On-site; USD 122,000 - 158,000; Full time

Job summary

Customs and Border Protection (CBP) in Washington, DC, is seeking a Web Content Specialist to manage CBP.gov content. The role involves editorial and technical oversight, coordinating updates, and ensuring accessibility and usability across web content.

The position starts at $121,785 (GS-13, Step 1) to $158,322 (GS-13, Step 10) with locality considerations; typical duties include publishing, content review, and collaboration with IT staff to enhance web delivery and user experience.

Responsibilities

• Editorial and technical oversight for website publication requests
• Identify and resolve content, accessibility, and technical issues
• Recommend improvements to website usability
• Manage full content lifecycle in CMS: create, edit, publish, archive, remove
• Ensure content meets publishing, plain-language, branding, and accessibility requirements
• Train content contributors
• Coordinate content with IT staff; document requirements and issues
• Develop and maintain web publishing documentation and standards
• Prepare recurring communications with content guidance and performance data

Job description

Customs and Border Protection (CBP) in Washington, DC, is seeking a Web Content Specialist to manage CBP.gov content. The role involves editorial and technical oversight, coordinating updates, and ensuring accessibility and usability across web content.

The position starts at $121,785 (GS-13, Step 1) to $158,322 (GS-13, Step 10) with locality considerations; typical duties include publishing, content review, and collaboration with IT staff to enhance web delivery and user experience.