Web Content Manager.

Food Safety and Inspection Service; Urbandale (IA); On-site; USD 70,000 - 110,000; Full time

Job summary

Food Safety and Inspection Service seeks a web communications specialist to lead digital content strategy for agency sites and apps. You will plan, edit, and manage content while ensuring accessibility and information architecture standards are met.

Responsibilities include guiding projects, coordinating with stakeholders, and translating complex technical information for diverse audiences. Federal context preferred.

Qualifications

• Experience with content management systems and website updates.
• Knowledge of accessibility and 508 compliance in web design.
• Ability to analyze web metrics and propose improvements.
• Ability to communicate clearly with internal/external stakeholders.
• Understanding of information architecture and content strategy.

Responsibilities

• Participate in strategic planning to improve website and digital communication effort.
• Advise stakeholders on web/digital best practices and policies.
• Recommend and develop communication programs and tools for Agency audiences.
• Coordinate with managers and staff to ensure technical and strategic accuracy.
• Plan, produce, and edit content for websites and apps.
• Plan/implement communication projects across diverse audiences.

Skills

CMS (Drupal) usage

HTML/CSS basics

508 accessibility basics

UX principles

Metrics & trend analysis

Education

Master's degree in related field

2 years graduate education in related field

J.D./LL.B. (related)

Ph.D. or doctoral degree (related)

Tools

Drupal CMS

Job description

• Participate in strategic planning to improve website and digital communication effort.
• Advise stakeholders on web/digital best practices, industry standards, and Federal/Departmental policies.
• Recommend and develop communication programs, tools, and techniques for Agency audiences.
• Coordinate with managers and staff to ensure technical and strategic accuracy of communications.
• Formulate and manage information from internal/external sources including websites and social media.
• Formulate and manage information from internal/external sources including reports and one-pagers.
• Manage organization full web presence (such as internal/external sites, apps, and digital platforms).
• Plan, produce, and edit content for websites and apps.
• Plan, coordinate, and evaluate shortrange and long-range web coverage.
• Maintain and enforce agency web/digital SOPs, policies, and best practices.
• Serve as project lead on external applications.
• Apply expertise in accessibility, usability, information architecture, redesign, QC/QA, testing, HTML, and content management.
• Manage day-to-day site maintenance and content updates.
• Consult with customers on web projects, gather requirements, and provide updates/previews/strategy.
• Serve as a technical liaison with internal and external stakeholders.
• Write, edit, and summarize technical information.

Duties

• Participate in strategic planning to improve website and digital communication effort.
• Advise stakeholders on web/digital best practices, industry standards, and Federal/Departmental policies.
• Recommend and develop communication programs, tools, and techniques for Agency audiences.
• Coordinate with managers and staff to ensure technical and strategic accuracy of communications.
• Formulate and manage information from internal/external sources including websites and social media.
• Formulate and manage information from internal/external sources including reports and one-pagers.
• Manage organization full web presence (such as internal/external sites, apps, and digital platforms).
• Plan, produce, and edit content for websites and apps.
• Plan, coordinate, and evaluate shortrange and long-range web coverage.Maintain and enforce agency web/digital SOPs, policies, and best practices.
• Serve as project lead on external applications.
• Apply expertise in accessibility, usability, information architecture, redesign, QC/QA, testing, HTML, and content management.
• Manage day-to-day site maintenance and content updates.
• Consult with customers on web projects, gather requirements, and provide updates/previews/strategy.
• Serve as a technical liaison with internal and external stakeholders.
• Write, edit, and summarize technical information.
• Plan/implement communication projects across diverse audiences

Requirements

Conditions of employment

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one-year probationary period, unless previously served. Refer to the Next Steps section for more information.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
• False statements or responses on a resume or application can jeopardize employment and may be grounds for disciplinary action, including removal from Federal service.
• If you are selected, you may need to complete a Declaration for Federal Employment (OF-306) prior to being appointed to determine suitability for Federal employment and to authorize a background investigation.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below.

To qualify for the GS-9:

Applicants must have one year of specialized experience at or equivalent to the GS-7 grade level in the Federal service. Experience must demonstrate the following types of skills and abilities that directly prepare the applicant to perform the duties in the position description. Applicant must show 3 of the following 5:

• Working within a content management system (Drupal preferred) to make website changes and simple updates for review and approval.
• Using software and templated designs to communicate information, create engaging content, and propose solutions for digital and online communications products.
• Providing quality customer service and developing effective working relationships with internal and external stakeholders.
• Assessing website and digital strategy, including using metrics and trend analysis to recommend changes or propose improvements.
• Applying a broad set of communication principals, audience identification, and strategy to help improve digital products and website content.

OR

Master's or equivalent graduate degree in a related field.

OR

2 full years of progressively higher level graduate education leading to such a degree in a related field.

OR

LL.B. or J.D., if related.

To qualify for the GS-11:

Applicants must have one year of specialized experience at or equivalent to the GS-9 grade level in the Federal service. Experience must demonstrate the following types of skills and abilities that directly prepare the applicant to perform the duties in the position description. Applicant must show 5 of the following 7:

• Using a content management system (Drupal preferred) to create new pages, propose information architecture changes, as well as update and publish routine content changes with minimal review.
• Understanding of basic HTML, CSS, and scripting, as well as 508 compliance/accessibility and user experience principles used in modern websites.
• Using software to communicate information, create engaging content, and propose solutions for digital and online communications products, proposing new templates or adjustments to templates when needed.
• Providing quality customer service and maintaining effective working relationships with internal and external stakeholders.
• Developing assessment criteria for measuring the effectiveness of website and digital strategy, including using metrics and trend analysis to make changes or propose broader improvements.
• Preparing drafts, content solutions, and strategies for client approval.
• Applying a broad set of communication principals, audience identification, and strategy to improve digital products and website content.

OR

Ph.D. or equivalent doctoral degree in a related field.

OR

3 full years of progressively higher level graduate education leading to such a degree in a related field.

OR

LL.M., if related.

To qualify for the GS-12:

Applicants must have one year of specialized experience at or equivalent to the GS-11 grade level in the Federal service. Experience must demonstrate the following types of skills and abilities that directly prepare the applicant to perform the duties in the position description. Applicant must show 7 of the following 9:

• Administering a content management system (Drupal preferred) and using it to review others' work, create new pages or site sections, implement information architecture changes, as well as update and publish routine and complex content changes with minimal oversight.
• Mastery of HTML, CSS, and scripting, as well as 508 compliance/accessibility and user experience principles used in modern websites.
• Managing customer engagement and subscription tools and using them to communicate information, create engaging content, and implement solutions for digital and online communications products, developing new templates or adjusting templates when needed.
• Representing business needs to technical teams to ensure solutions meet requirements.
• Providing quality customer service and maintaining effective working relationships with internal and external stakeholders.
• Responsibility for project components that contribute to larger efforts.
• Implementing effective website and digital strategy, including using metrics and trend analysis to make changes or advocate for broader improvements.
• Presenting drafts, content solutions, and strategies for client review and approval.
• Applying a broad set of communication principals, audience identification, and strategy to improve digital products and website content.

To qualify for the GS-13:

Applicants must have one year of specialized experience at or equivalent to the GS-12 grade level in the Federal service. Experience must demonstrate the following types of skills and abilities that directly prepare the applicant to perform the duties in the position description. Applicant must show 8 of the following 10:

• Administering a content management system (Drupal preferred), including developing roles and workflows, and working to ensure system security.
• Expertly using an enterprise-level content management system to review others' work, create new pages or site sections, implement information architecture changes, as well as update and publish routine and complex content changes with minimal oversight.
• Mastery of HTML, CSS, and scripting, as well as 508 compliance/accessibility and user experience principles used in modern websites.
• Administering customer engagement and subscription tools and using them to communicate information, create engaging content, and implement solutions for digital and online communications products, developing new templates or adjusting templates when needed.
• Representing business needs to technical teams to ensure solutions meet requirements, performing quality assurance and user acceptance testing for technical solutions before implementation.
• Managing multiple projects and successfully meeting deadlines and objectives.
• Providing quality customer service and maintaining effective working relationships with internal and external stakeholders.
• Implementing effective website and digital strategy, including using metrics and trend analysis to make changes or advocate for broader improvements.
• Presenting drafts, content solutions, and strategies for client review and approval and leading project meetings.
• Applying a broad set of communication principals, audience identification, and strategy to improve digital products and website content.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may be substituted for experience at the GS-09 and GS-11 level, as defined above in the qualifications section, only. The is no minimum education requirement for this position.

Additional information

Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the

If you are selected for a position with further promotion potential, you will be placed under a career development plan and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied nor guaranteed.

Reasonable Accommodation (RA) Requests

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.