Weather Systems Support & Growth Specialist

Vaisala; Boulder (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Tuition reimbursement

Generous paid time off plan

Job summary

Vaisala is seeking a Technical Support Specialist – Weather Systems based in Louisville, CO. The role requires delivering high-quality technical support, engaging customers to enhance experiences while anticipating their needs. You will be responsible for developing strong relationships and supporting business growth through upselling opportunities.

Ideal candidates will possess strong customer engagement skills, advanced problem-solving abilities, and excellent communication skills. A background in weather or related technical fields is a plus.

The anticipated salary ranges from $70,000 to $85,000 with an annual performance bonus plan, alongside valuable benefits including health insurance and a 401(k) with company match.

Qualifications

• Strong customer engagement skills with an ability to build rapport and trust.
• Advanced problem-solving and case management capabilities required.
• Excellent communication skills to convey technical concepts.

Responsibilities

• Provide expert-level technical assistance ensuring timely solutions.
• Serve as liaison fostering strong customer relationships.
• Identify upselling and cross-selling opportunities.

Skills

Customer engagement skills

Problem-solving

Technical support tools

Strong communication

Tools

CRM systems

Job description

Vaisala is seeking a Technical Support Specialist – Weather Systems based in Louisville, CO. The role requires delivering high-quality technical support, engaging customers to enhance experiences while anticipating their needs. You will be responsible for developing strong relationships and supporting business growth through upselling opportunities.

Ideal candidates will possess strong customer engagement skills, advanced problem-solving abilities, and excellent communication skills. A background in weather or related technical fields is a plus.

The anticipated salary ranges from $70,000 to $85,000 with an annual performance bonus plan, alongside valuable benefits including health insurance and a 401(k) with company match.