Customer Support Technician

Vaisala; Boulder (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Holiday pay

Paid time off

Flexible spending accounts

Life & disability coverage

Job summary

Vaisala is seeking a Customer Support Technician for our Global Network Operations Center in Boulder, CO. You will monitor remote weather station networks, provide frontline and second-line support, and escalate issues to appropriate teams.

The role requires strong communication, teamwork, and a proactive problem-solving mindset, including adapting to AI tools. The position involves rotating shifts for 24/7 coverage; a baseline Associate’s degree or technical certs with 1–3 years’ experience in

Qualifications

• Associate’s degree and/or technical certifications or 1–3 years of experience in a helpdesk, IT, or computer‑based environment.
• Advanced technical certifications in networking, troubleshooting, and routing are preferred.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Undertake remote monitoring and diagnostic checks of our global weather station network.
• Provide frontline and second line support to internal and external customers.
• Liaise and escalate queries with other service departments and external agencies.
• Log and update technical queries accurately and promptly in line with procedures.
• Ensure timely resolution of customer queries within defined time periods while maintaining satisfaction.
• Actively contribute to best practice and continuous service improvement within the team.
• Prioritize workload in a reactive environment.
• Work on a rotating shift pattern that provides 24/7/365 support, which may include lone working.
• Maintain service levels to meet Key Performance Indicator targets and Service Level Agreements.

Skills

Strong communication

Active listening

Team environment

Multi-tasking

Self-motivated

Growth mindset

Curiosity about AI tools

Education

Associate's degree

Technical certifications

Tools

Microsoft Office

Job description

Location: Boulder, CO, United States.

About the Role

Customer Support Technician – Global Network Operation Center (NOC)

Key Responsibilities

• Undertake remote monitoring and diagnostic checks of our global weather station network.
• Provide exceptional frontline and second line support to internal and external customers.
• Liaise and escalate queries with other service departments and external agencies.
• Log and update technical queries accurately and promptly in line with procedures.
• Ensure timely resolution of customer queries within defined time periods while maintaining satisfaction.
• Actively contribute to best practice and continuous service improvement within the team.
• Prioritize workload in a reactive environment.
• Work on a rotating shift pattern that provides 24/7/365 support, which may include lone working.
• Maintain service levels to meet Key Performance Indicator targets and Service Level Agreements.

Required Qualifications

• Associate’s degree and/or technical certifications or 1–3 years of experience in a helpdesk, IT, or computer‑based environment.
• Advanced technical certifications in networking, troubleshooting, and routing are preferred.
• Exceptional communication skills, both written and verbal.
• Excellent active listening and telephone manner.
• Ability to multi‑task in a fast‑paced environment.
• Competence with Microsoft Office.
• Experience working in a team environment.
• Flexible and adaptable.
• Strong problem‑solving abilities.
• Self‑motivated.
• Curiosity and a growth mindset to explore, learn, and apply AI tools.

Salary and Benefits

Anticipated salary range: $60,000 – $65,000 base salary. Eligible for an annual performance bonus plan.

Benefits include health, dental, and vision insurance; flexible spending accounts; company‑paid life and disability coverage; 401(K) with company match; voluntary benefit programs; fitness reimbursement; Employee Assistance Programs; tuition reimbursement; holiday pay; and generous paid time off.

Equal Opportunity Employer

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require accommodation in the application process, please contact Human Resources at 303‑499‑1701 or [e-mail].

Application Deadline

Apply no later than July 31, 2026 via the application form. Applications sent via email will not be processed.