Wealth Ops & Client Services Leader

City National Bank of Florida

Coral Gables (FL)

On-site

USD 110,000 - 160,000

Full time

3 days ago

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Benefits offered by this job

Health coverage

401(k) with matching

Paid time off

Wellness resources

Job summary

City National Bank of Florida is seeking an experienced Wealth Management Services and Operations Manager to lead the Trust and Wealth Administration workflow, ensuring compliance, accuracy, and client service excellence for high-net-worth clients.

You will supervise the Services and Support team, coordinate with front- and back-office partners, and drive strategic initiatives like the U.S. Wealth Project to improve efficiency and service quality.

Qualifications

10+ years of trust administration, financial services or accounting experience.
2-4 years of experience in a managerial role
Knowledge of collateral control and loan servicing requirements.
Experience with trust accounting platforms including FIS, Advantage, Pershing, or SunGard.
Experience developing and implementing operational policies and procedures.
Familiarity with Envestnet TAMP.

Responsibilities

Lead the Services and Support team, providing day-to-day oversight, coaching, performance feedback, and professional development to maintain service standards and team engagement.
Oversee daily operational activities including client onboarding, account setup, transfers, account maintenance, correspondence, inflows/outflows, overdraft resolution, and daily reconciliation.
Direct operational execution of fund release requests and related transactions in Trust and Wealth Administration in partnership with Trust Officers and Wealth Advisors.
Oversee cross-functional operational processes involving advisors, portfolio managers, compliance, and finance teams to ensure procedural accuracy and regulatory adherence.
Manage onboarding, maintenance, and closure of trust and investment accounts in accordance with regulatory and internal standards.
Oversee preparation and execution of loan documentation across consumer, commercial, and real estate transactions, including due diligence, title review, and coordination with legal and title partners.
Supervise processing of incoming funds, remote deposits, and ACH payment setups, ensuring timely reconciliation and reporting.
Monitor daily cash balances, resolve overdrafts, and ensure proper tax coding and reporting.
Administer agency accounts and ensure compliance with applicable regulatory requirements.
Oversee KYC profile reviews and ensure timely completion of renewals and due diligence activities.
Manage vendor and technology relationships to resolve operational issues and maintain service continuity.
Provide subject matter expertise on wealth management systems, reporting tools, and platform training for internal stakeholders.
Analyze business performance, compliance, and operational reports to identify trends and recommend improvements.
Lead department-level initiatives, including strategic projects such as the U.S. Wealth Project.
Maintain audit readiness and prepare responses for internal and external audits.
Promote adherence to organizational values and ensure team accountability, recognition, and cross-training.
Monitor staffing needs, manage overtime in compliance with FLSA standards, and allocate duties to maintain workflow continuity.
Maintain compliance with internal policies and applicable regulatory requirements (e.g., OCC).
Develop, implement, and improve operational policies, procedures, and quality assurance measures.
Participate in strategic planning and communicate regularly with leadership to align departmental goals and priorities.
Remain current on platform changes, policy updates, and best practices through leadership forums and internal communications.
Execute additional assignments and projects as directed by management.