WCTA - Network Operations Center (NOC) Manager

Iacommunicationsall; Iowa; On-site; USD 90,000 - 120,000; Full time

Job summary

WCTA is seeking a Network Operations Center (NOC) Manager to lead daily NOC operations for fiber networks, drive reliability, and guide a team of engineers and analysts. This onsite role in Lake Mills, IA focuses on uptime, incident response, and continuous improvement of monitoring and service delivery.

The candidate will oversee budgets, collaborate across engineering and support teams, and mentor staff to meet performance objectives in a demanding 24/5 environment.

Qualifications

• Hands-on knowledge of IP networking, fiber infrastructure, and monitoring tools.
• Experience in telecom, broadband, networking, or infrastructure environments.
• Prior experience in a NOC, network operations, or technical support leadership role.

Responsibilities

• Lead the daily operations of the NOC supporting fiber infrastructure, backbone, access networks, and transport systems.
• Ensure maximum uptime through proactive monitoring, maintenance, and rapid incident response.
• Oversee network monitoring systems, alarms, and performance metrics to identify and resolve issues quickly.
• Establish and improve incident management and escalation processes.
• Lead, mentor, and develop a team of network engineers, technicians, and NOC analysts.
• Manage scheduling and staffing to support a 24/5 operational environment.
• Set performance expectations, conduct evaluations, and support ongoing training and development.
• Foster a culture of accountability, responsiveness, and continuous improvement.
• Develop and implement operational procedures, standards, and best practices.
• Identify opportunities to improve efficiency, response time, and overall network performance.
• Drive initiatives that enhance monitoring capabilities, automation, and service delivery.
• Partner with engineering, field operations, and customer support teams to ensure seamless service delivery.
• Provide technical leadership during major incidents and escalations.
• Coordinate maintenance windows and communicate effectively with internal and external stakeholders.
• Manage relationships with equipment vendors, service providers, and third-party partners.
• Oversee departmental budget planning and execution.
• Ensure resources are aligned to meet operational and strategic objectives.
• Experience in telecom, broadband, networking, or infrastructure environments.
• Prior experience in a NOC, network operations, or technical support leadership role.
• Hands-on knowledge of IP networking, fiber infrastructure, and monitoring tools.
• Experience working in 24/7 operations environments.

Skills

IP networking

Fiber infrastructure

Monitoring tools

Incident management

Leadership

Education

High School diploma

Tools

Monitoring tools

Job description

Network Operations Center (NOC) Manager
WCTA

Key Responsibilities
Network Operations & Reliability

• Lead the daily operations of the Network Operations Center (NOC) supporting fiber infrastructure, including backbone, access networks, and transport systems
• Ensure maximum uptime through proactive monitoring, maintenance, and rapid incident response
• Oversee network monitoring systems, alarms, and performance metrics to identify and resolve issues quickly
• Establish and improve incident management and escalation processes
• Lead, mentor, and develop a team of network engineers, technicians, and NOC analysts
• Manage scheduling and staffing to support a 24/5 operational environment
• Set performance expectations, conduct evaluations, and support ongoing training and development
• Foster a culture; accountability, responsiveness, and continuous improvement

Process Improvement & Operational Excellence

• Develop and implement operational procedures, standards, and best practices
• Identify opportunities to improve efficiency, response time, and overall network performance
• Drive initiatives that enhance monitoring capabilities, automation, and service delivery

Cross-Functional Collaboration

• Partner with engineering, field operations, and customer support teams to ensure seamless service delivery
• Provide technical leadership during major incidents and escalations
• Coordinate maintenance windows and communicate effectively with internal and external stakeholders
• Manage relationships with equipment vendors, service providers, and third-party partners
• Oversee departmental budget planning and execution
• Ensure resources are aligned to meet operational and strategic objectives
• Experience in telecom, broadband, networking, or infrastructure environments
• Prior experience in a NOC, network operations, or technical support leadership role
• Hands-on knowledge of IP networking, fiber infrastructure, and monitoring tools
• Experience working in 24/7 operations environments

Preferred Certifications (not required):

• CCNA, CCNP, JNCIA, or equivalent

Additional Requirements

• High School diploma required; additional education in telecommunications, networking, or related field preferred
• Valid driver’s license required
• Ability to work onsite in Lake Mills, IA