WC Underwriting Assistant

Chubb Insurance Hong Kong; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Chubb Insurance Hong Kong in Philadelphia, PA, is seeking a Workers’ Compensation Underwriting Assistant for the COU Processing Center. You will support the Global Casualty Major Complex unit with registration, policy issuance, and post-bind processing, ensuring accurate premium records and timely transactions.

Collaborating with branch offices and internal teams, you will gather information, resolve inquiries, and maintain service standards while monitoring work queues to ensure efficient

Responsibilities

• Provide high-quality policy servicing and underwriting support to the Global Casualty Major Complex unit.
• Complete registration, policy issuance, and post-bind transactions accurately and timely.
• Ensure premiums are registered correctly and reflected in the processing system.
• Use appropriate forms/endorsements to submit policies to stakeholders.
• Communicate with branch offices to verify policy details.
• Maintain/exceed service standards for production, service, and customer support.
• Monitor work queues and ensure timely processing of requests.
• Identify and communicate system-related issues to teams.

Job description

Workers’ Compensation Underwriting Assistant – COU Processing Center, Philadelphia, PA

Position Summary

The Workers’ Compensation Underwriting Assistant supports the Global Casualty Major Complex business unit by providing timely and accurate policy servicing and underwriting support. All activities processed by the Processing Center are completed in accordance with instructions submitted by Field UA Branches. This role is responsible for registration, policy issuance, and post-bind processing activities, as well as maintaining accurate premium records and tracking information. The position partners with branch offices and internal teams to gather information, resolve inquiries, and ensure policy transactions are completed efficiently and in accordance with service standards.

Major Duties and Responsibilities

• Provide high-quality policy servicing and underwriting support to the Global Casualty Major Complex business unit.
• Complete registration, policy issuance, and post-bind transactions accurately and within required timeframes.
• Ensure premiums are registered correctly and reflected accurately in the policy processing system.
• Identify and use appropriate systems and company forms/endorsements to complete and submit policies to internal and external stakeholders.
• Communicate with branch offices to obtain information and verify policy details.
• Maintain or exceed service standards related to production, service, support, and customer service.
• Monitor work queue items and take appropriate action to ensure timely processing of requests and responses.
• Identify and communicate system-related issues to the appropriate teams.