CPC Underwriting Assistant

Chubb Corporation; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Chubb Corporation is seeking an Underwriting Assistant in the Global Casualty, Centralized Operations Unit in Philadelphia, PA. The role focuses on policy servicing, registration, data gathering from branches, and accurate processing of endorsements and enrollments.

Responsibilities include maintaining service standards, handling inquiries, auditing processes, and adhering to underwriting guidelines. On-site role with exposure to ACEWrap systems and internal workflows.

Responsibilities

• Provide superior policy servicing and underwriting support to the Global Casualty Major Complex business unit.
• Complete registration and policy issuance activities; including post bind transactions timely and accurately.
• Ensure premiums are registered correctly and accurately reflected in the department tracking system.
• Communicate with branch offices to gather data and ensure accuracy of policy information.
• Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients.
• Maintain/exceed service standards in the areas of production, service, support and customer service/job approach.
• Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries.
• Identify and communicate system related issues to appropriate areas.
• Provide training and assistance as required.
• Process enrollments in ACEWrap public folder within a 48-hour turnaround.
• Follow Home Office Underwriting Guidelines for subcontractor enrollments.
• File all correspondence in the correct Wrap Up Account folder.
• Report system issues (ACEWrap, Outlook, COU Tracking, WCS) to management or appropriate parties.
• Accurately log subcontractor endorsements, comp filing for processing broker request.
• Ensure procedural compliance; do not deviate from documented procedures without manager approval.
• Support quality and performance through audits, reviews, and feedback.
• Perform other duties and special projects as assigned.

Job description

Underwriting Assistant (Processing Center) Global Casualty, Centralized Operations Unit (COU) Philadelphia, PA

Major Duties and Responsibilities:

• Provide superior policy servicing and underwriting support to the Global Casualty Major Complex business unit.
• Complete registration and policy issuance activities; including post bind transactions timely and accurately.
• Ensure premiums are registered correctly and accurately reflected in the department tracking system.
• Communicate with branch offices to gather data and ensure accuracy of policy information.
• Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients.
• Maintain/exceed service standards in the areas of production, service, support and customer service/job approach.
• Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries.
• Identify and communicate system related issues to appropriate areas.
• Provide training and assistance as required.
• Process enrollments in ACEWrap public folder within a 48-hour turnaround.
• Follow Home Office Underwriting Guidelines for subcontractor enrollments.
• File all correspondence in the correct Wrap Up Account folder.
• Report system issues (ACEWrap, Outlook, COU Tracking, WCS) to management or appropriate parties.
• Accurately log subcontractor endorsements, comp filing for processing broker request.
• Ensure procedural compliance; do not deviate from documented procedures without manager approval.
• Support quality and performance through audits, reviews, and feedback.
• Perform other duties and special projects as assigned.