WC Corp Sales Rep

Houdini, Inc; Fullerton (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Houdini, Inc is seeking a Corporate Sales Consultant in Fullerton, CA for a seasonal full-time position. The role involves handling inbound and outbound calls, providing quotes, and guiding corporate orders through processing and shipping stages.

The ideal candidate will be proficient in Microsoft Excel and Outlook, able to document calls, adhere to schedules, and maintain a proactive, customer-focused attitude in a fast-paced call center environment.

Qualifications

• Proficient with Microsoft Excel & Outlook.
• Adhere to work schedules.
• Available on the phone for inbound calls ~80% of assigned schedule.
• Document every call with actions taken to resolve issue or inquiry.

Responsibilities

• Proficient with Microsoft Excel & Outlook
• Adhere to work schedules
• Available on the phone for inbound calls approximately 80% of assigned schedule.
• Document every call with actions taken to resolve issue or inquiry.
• Quickly, accurately and professionally answer inbound calls regarding inquiries on placing new orders; explain gifts, services, features, benefits and costs.

Skills

Call center experience

Customer service

Tools

Microsoft Excel

Microsoft Outlook

Customer support systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal Full-Time Seasonal Fullerton, CA, US

3 days ago Requisition ID: 1246

The Corporate Sales Consultant will be responsible for being the point of contact with corporate customers utilizing both in-bound & outbound calls in a call center environment. The consultant will provide quotes and answer various questions regarding best method for submitting orders. Corporate Sales consultant will follow up with the customer once order processing is complete & ready for shipping. The position will also handle & resolve any corporate customer service issues. The position requires basic computer literacy with extended knowledge of Microsoft Excel and Outlook. The consultant will utilize all customer support systems such as the Internet and proprietary software etc. Corporate sales reps must sincerely care about the business and possess a positive attitude & a can-do spirit to assist our customers. Call Center experience a plus!

Duties and Expectations:

• Proficient with Microsoft Excel & Outlook
• Adhere to work schedules
• Available on the phone for inbound calls approximately 80% of assigned schedule.
• Document every call with actions taken to resolve issue or inquiry.
• Quickly, accurately and professionally answer inbound calls regarding inquires on placing new orders; include explanation of gifts and services available features and benefits and costs.
• Take personal ownership and accountability for customer accounts and service delivery.
• Effectively communicate customer concerns or areas that may negatively impact our business to Supervisor or Manager with regard to customer orders.
• Be able to successfully manage multiple tasks and prioritize workload while paying attention to detail.
• Be able to work with others to provide a team player work environment.
• Be able to work efficiently in a fast paced environment
• Be able to work flexible hours of 5am - 5pm & some weekends