Customer Service Representative

Imc Companies Llc; Compton (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

IMC Companies LLC in Compton, CA is seeking a Customer Service Representative to enter customer orders and maintain a high level of service for internal and external customers. This role requires effective communication, strong organization, and the ability to multitask in a fast-paced environment.

You will work with SixWheel and ADP software, participate in rotating weekend schedules, and support timely billing and shipment updates while upholding IMC values and ethics.

Qualifications

• Rotation weekend schedule: Saturday or Sunday on/ off per rotation
• Strong verbal, written, and collaborative communication skills
• Excellent organizational, time-management, and problem-solving abilities
• Thrives in a fast-paced environment with careful attention to detail
• Proficiency with Microsoft Office Suite and basic data entry

Responsibilities

• Enter all customer orders and maintain high level of customer service for internal and external customers
• Update important dates and times: ETA, ATA, schedules, and arrival confirmations
• Ensure accurate information in SixWheel and related software to properly execute delivery and pickup
• Perform basic updates to ADP and other systems to meet service levels
• Deliver high quality customer service as per vendor SLAs
• Uphold IMC core values and conduct all business ethically
• Maintain billing accuracy and support the Billing team with invoicing

Skills

Communication

Organization

Problem solving

Multitasking

Attention to detail

Microsoft Office

Data entry

Team collaboration

Tools

SixWheel

ADP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

D64 - KN Compton, CA, US

2 days ago Requisition ID: 2213

Salary Range: $28.00 To $32.00 Annually

Schedule

Position Overview: The Customer Service Representative enters all customer orders and maintains a high level of customer service for both internal and external customers.

Essential Job Functions

• Answer customer inquiries quickly, ensure seamless customer support, and monitor all necessary communication channels
• Update important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner defined by supervisor
• Ensure accurate information is in in company-related software (SixWheel) to properly execute the delivery and pickup
• Perform basic updates to company software (SixWheel, ADP, etc.) to meet required service levels
• Deliver the highest quality of customer service as expected in our vendor Service Level Agreements
• Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values
• Maintain financial accuracy for assigned shipments by verifying vendor costs, identifying discrepancies, and ensuring all required billing information is submitted promptly.
• Partner with Billing teams to facilitate accurate customer invoicing and support the company's 7-day post-delivery billing KPI.
• Perform other duties as assigned

Job Requirements

• This position requires participation in a rotating weekend work schedule. Employees will be assigned either a Saturday workday with Monday off or a Sunday workday with Tuesday off, according to business needs and rotation schedules.
• Solid verbal, written, and collaborative communication skills
• Effective organization, time-management, and problem-solving skills
• Demonstrated ability to thrive in a fast-paced environment
• Great attention to detail
• Ability to multitask

Other Skills/Abilities

• Proficient with Microsoft Office Suite or related software
• Basic data entry skills
• Out of the box thinking. Comfortable to Question Status Quo