WC Call Center Leadership

Houdini, Inc; Fullerton (CA); On-site; USD 54,443,000 - 61,606,000; Full time

Job summary

Houdini, Inc. in Fullerton, CA is seeking a WC Call Center Leadership mentor to guide Gift Consultants and support call center teams in delivering excellent customer service.

The role focuses on mentoring groups, coaching performance, coordinating with mentor supervisors, and assisting supervisors both virtually and in person with their teams. Flexibility to work in the company building or remotely from home is required.

Qualifications

• Willingness to help others while creating an encouraging environment.
• Demonstrated ability to deliver a positive learning experience.
• Up-to-date knowledge and skills.
• Demonstrated effective coaching.
• Written and verbal communication skills.
• Ability to multitask and prioritize duties.

Responsibilities

• Mentor groups of new and re-hires.
• Coach Gift Consultants on their successes and areas of opportunity.
• Communicate with mentor supervisors.
• Daily mentoring set up and end of day clean up.
• Assisting Call Center supervisors virtually and in person with their teams when needed.
• Willingness to work in the company's building and virtually from home.
• Additional responsibilities may be assigned.

Skills

Mentoring

Coaching

Communication

Time management

Multitasking

Tools

WebOE/CS

Chat & Email

Excel

Word

Outlook

MS Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

WC Call Center Leadership

Seasonal Full-Time Fullerton, CA, US

4 days ago Requisition ID: 1249

Salary Range: $19.00 To $21.50 Hourly

WCGB's Mentoring Program uses a significant amount of hands‑on mentoring to further develop concepts, principles and techniques learned in the classroom.

A WCGB Mentor is guide who works with Gift Consultants to enhance their learning skills. Mentors are highly skilled individuals experienced with the Call Center job functions. They provide help and guide the Gift Consultants learning development.

Responsibilities

• Mentoring groups of new and re-hires
• Coaching Gift Consultants on their successes and areas of opportunity
• Communicating with mentor supervisors
• Daily mentoring set up and end of day clean up
• Assisting Call Center supervisors virtually and in person with their teams when needed
• Willingness to work in the company's building and virtually from home
• Additional responsibilities may be assigned

Call Types

Characteristics

• Desire and willingness to help others while creating an encouraging environment
• Ability to provide a positive learning experience
• Up to date knowledge and skills
• Demonstrating effective coaching
• Effective time management and flexibility
• Written and verbal communication skills
• Ability to multitask and prioritize duties

Software Skills:

• WebOE/CS
• Chat & Email
• Excel
• Word
• Outlook
• MS Teams

Additional Requirements

• Must be flexible with schedule as shift times may change based on business needs