WC Corp Sales Rep

Houdini; Fullerton (CA); On-site; USD 33,000 - 45,000; Full time

Job summary

Houdini in Fullerton, CA is seeking a Corporate Sales Consultant for seasonal full-time coverage. You will handle inbound and outbound calls, provide quotes, and guide corporate orders from submission to shipping, while resolving issues with a positive attitude.

The role requires proficiency in Microsoft Excel and Outlook, reliable documentation, and ability to multitask in a fast-paced environment. Flexibility for early shifts and some weekends is expected.

Qualifications

• Inbound and outbound call experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and document interactions clearly.

Responsibilities

• Proficient with Microsoft Excel & Outlook.
• Adhere to work schedules.
• Available on the phone for inbound calls approximately 80% of assigned schedule.
• Document every call with actions taken to resolve issue or inquiry.
• Answer inquiries on placing new orders and explain features and costs.
• Take ownership for customer accounts and service delivery.
• Escalate customer concerns to Supervisor or Manager when needed.
• Manage multiple tasks and priorities while ensuring detail.
• Collaborate with teammates to maintain a high-quality service.

Skills

Call center experience

Customer service

Tools

Microsoft Excel

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal Full-Time Seasonal Fullerton, CA, US

2 days ago Requisition ID: 1246

The Corporate Sales Consultant will be responsible for being the point of contact with corporate customers utilizing both in-bound & outbound calls in a call center environment. The consultant will provide quotes and answer various questions regarding best method for submitting orders. Corporate Sales consultant will follow up with the customer once order processing is complete & ready for shipping. The position will also handle & resolve any corporate customer service issues. The position requires basic computer literacy with extended knowledge of Microsoft Excel and Outlook. The consultant will utilize all customer support systems such as the Internet and proprietary software etc. Corporate sales reps must sincerely care about the business and possess a positive attitude & a can-do spirit to assist our customers. Call Center experience a plus!

Duties and Expectations:

• Proficient with Microsoft Excel & Outlook
• Adhere to work schedules
• Available on the phone for inbound calls approximately 80% of assigned schedule.
• Document every call with actions taken to resolve issue or inquiry.
• Quickly, accurately and professionally answer inbound calls regarding inquires on placing new orders; include explanation of gifts and services available features and benefits and costs.
• Take personal ownership and accountability for customer accounts and service delivery.
• Effectively communicate customer concerns or areas that may negatively impact our business to Supervisor or Manager with regard to customer orders.
• Be able to successfully manage multiple tasks and prioritize workload while paying attention to detail.
• Be able to work with others to provide a team player work environment.
• Be able to work efficiently in a fast paced environment
• Be able to work flexible hours of 5am - 5pm & some weekends